Policy implementation by the new street level bureaucrats in non-profit organizations: Overcoming the dilemma

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

Policy implementation at the bottom by the frontline workers is a variation from the rational top-down implementation process. This paper discusses services transferred from the public to the non-profit agency delivered by the new street level bureaucrats which are different from what the bottom-up scholars have predicted. The actual agency goals are improvised when dealing with emergency cases or case by case basis. Two agencies were selected such as Tri-City Action Program (Tri-CAP) and Cambridge Economic Opportunity Committee, Inc. (CEOC) in Massachusetts, United States of America. Both agencies receive government Block Grant and deliver many similar services. The research method was qualitative, empirical and exploratory. Intensive interviews were conducted to thirty eight employees with various job positions in these agencies. Themes and categories were established to highlight their perceptions. The results showed that the frontline workers in these agencies provide different work solutions in overcoming the dilemma of rigid work environments.

Original languageEnglish
Pages (from-to)333-352
Number of pages20
JournalPertanika Journal of Social Science and Humanities
Volume20
Issue number2
Publication statusPublished - Jun 2012

Fingerprint

policy implementation
non-profit-organization
worker
government agency
work environment
grant
research method
employee
interview
economics
Policy implementation
Workers
Bureaucrats
Nonprofit organization
Nonprofit Organization
Policy Implementation
Employees
Work environment
Bottom-up
Implementation process

Keywords

  • Bottom-up approach
  • Frontline workers
  • New street level bureaucracy
  • Non-profit organizations
  • People processing organizations
  • Policy implementation
  • Street-level bureaucrats
  • The War on Poverty Program

ASJC Scopus subject areas

  • Arts and Humanities(all)
  • Business, Management and Accounting(all)
  • Economics, Econometrics and Finance(all)
  • Social Sciences(all)

Cite this

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abstract = "Policy implementation at the bottom by the frontline workers is a variation from the rational top-down implementation process. This paper discusses services transferred from the public to the non-profit agency delivered by the new street level bureaucrats which are different from what the bottom-up scholars have predicted. The actual agency goals are improvised when dealing with emergency cases or case by case basis. Two agencies were selected such as Tri-City Action Program (Tri-CAP) and Cambridge Economic Opportunity Committee, Inc. (CEOC) in Massachusetts, United States of America. Both agencies receive government Block Grant and deliver many similar services. The research method was qualitative, empirical and exploratory. Intensive interviews were conducted to thirty eight employees with various job positions in these agencies. Themes and categories were established to highlight their perceptions. The results showed that the frontline workers in these agencies provide different work solutions in overcoming the dilemma of rigid work environments.",
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