Performance measurement factors for water supply

A systematic review

Hasan Balfaqih, Zulkifli Mohd Nopiah

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

To ensure that the water supply utilities achieve optimal performance, an appropriate track of performance on water supply services' operations and outcomes is fundamentally required. This could be accomplished by developing and implementing a performance analysis framework that is rigorously defined, and performance indicators which could assess significant measurement factors of water supply performance. Various frameworks have been proposed which provide structure to the relationships among individual indicators and some combine multiple indicator scores into a single index. However, few have been rigorously examined. The objective of this paper is to provide an elaborated review of water supply performance, performance indicators, benchmarked water supply organizations and verified implementations. This provides a survey of the available academic studies in the scope of an organized compilation. Every research domain in this framework is deliberated, including specifying the advantages and drawbacks of prior studies and future research trends.

Original languageEnglish
Title of host publication2nd ISM International Statistical Conference 2014, ISM 2014
Subtitle of host publicationEmpowering the Applications of Statistical and Mathematical Sciences
EditorsNor Aida Zuraimi Md Noar, Roslinazairimah Zakaria, Wan Nur Syahidah Wan Yusoff, Mohd Sham Mohamad, Mohd Rashid Ab Hamid
PublisherAmerican Institute of Physics Inc.
Pages770-775
Number of pages6
ISBN (Electronic)9780735412811
DOIs
Publication statusPublished - 1 Jan 2015
Event2nd ISM International Statistical Conference 2014: Empowering the Applications of Statistical and Mathematical Sciences, ISM 2014 - Kuantan, Pahang, Malaysia
Duration: 12 Aug 201414 Aug 2014

Publication series

NameAIP Conference Proceedings
Volume1643
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616

Other

Other2nd ISM International Statistical Conference 2014: Empowering the Applications of Statistical and Mathematical Sciences, ISM 2014
CountryMalaysia
CityKuantan, Pahang
Period12/8/1414/8/14

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Keywords

  • Engineering management
  • Performance measurement
  • Water indicators & frameworks
  • Water supply

ASJC Scopus subject areas

  • Physics and Astronomy(all)

Cite this

Balfaqih, H., & Mohd Nopiah, Z. (2015). Performance measurement factors for water supply: A systematic review. In N. A. Z. M. Noar, R. Zakaria, W. N. S. W. Yusoff, M. S. Mohamad, & M. R. A. Hamid (Eds.), 2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences (pp. 770-775). (AIP Conference Proceedings; Vol. 1643). American Institute of Physics Inc.. https://doi.org/10.1063/1.4907526

Performance measurement factors for water supply : A systematic review. / Balfaqih, Hasan; Mohd Nopiah, Zulkifli.

2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences. ed. / Nor Aida Zuraimi Md Noar; Roslinazairimah Zakaria; Wan Nur Syahidah Wan Yusoff; Mohd Sham Mohamad; Mohd Rashid Ab Hamid. American Institute of Physics Inc., 2015. p. 770-775 (AIP Conference Proceedings; Vol. 1643).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Balfaqih, H & Mohd Nopiah, Z 2015, Performance measurement factors for water supply: A systematic review. in NAZM Noar, R Zakaria, WNSW Yusoff, MS Mohamad & MRA Hamid (eds), 2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences. AIP Conference Proceedings, vol. 1643, American Institute of Physics Inc., pp. 770-775, 2nd ISM International Statistical Conference 2014: Empowering the Applications of Statistical and Mathematical Sciences, ISM 2014, Kuantan, Pahang, Malaysia, 12/8/14. https://doi.org/10.1063/1.4907526
Balfaqih H, Mohd Nopiah Z. Performance measurement factors for water supply: A systematic review. In Noar NAZM, Zakaria R, Yusoff WNSW, Mohamad MS, Hamid MRA, editors, 2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences. American Institute of Physics Inc. 2015. p. 770-775. (AIP Conference Proceedings). https://doi.org/10.1063/1.4907526
Balfaqih, Hasan ; Mohd Nopiah, Zulkifli. / Performance measurement factors for water supply : A systematic review. 2nd ISM International Statistical Conference 2014, ISM 2014: Empowering the Applications of Statistical and Mathematical Sciences. editor / Nor Aida Zuraimi Md Noar ; Roslinazairimah Zakaria ; Wan Nur Syahidah Wan Yusoff ; Mohd Sham Mohamad ; Mohd Rashid Ab Hamid. American Institute of Physics Inc., 2015. pp. 770-775 (AIP Conference Proceedings).
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