Performance attributes and metrics for reverse and closed-loop supply chains

Nizaroyani Saibani, Luc Muyldermans, Chris O'Brien

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Supply chains today continue to have shorter life-cycle products as a result of high rates of innovation. The increasing number of electronic retailing and catalogue sales fulfil the requirement of home shopping. More liberal return policies have been introduced to protect customers' buying rights and at the same time generate more sales. A growing number of environmental regulations are created which involve a wide range of products. All of these circumstances contribute to the reverse flow of products which require manufacturing organisations to strategically manage and deal with the return flows. Reverse supply chains or reverse logistics have attracted the attention of many academics and practitioners and one of the important field studies in this area is of Supply Chain Management. To contribute to the field, this research is purposely carried out to study the performance measurement in reverse supply chains. Reverse logistics networks may be classified into several categories depending on the source of the reverse flow. This research will focus on customer and distribution return flows. The research is significant because there is a gap in the literature and it could help to give companies guidance in managing their reverse supply chains better. Case studies on five companies which include manufacturers and retailers in the UK provide empirical evidence for their practice of performance measurement in reverse supply chains. The research investigates the selection of strategic objectives for reverse supply chains and the impact of product returns' characteristics and the choice of product returns disposition channels. Learning from the performance measurement in a reverse supply chain, the paper enlisted five performance attributes which is part of a three-level performance measurement framework model designed for reverse and closed-loop supply chains. This framework model provides the decision makers with a formal and systematic approach to select strategic objectives and towards the use of meaningful performance attributes and performance metrics. Subsequently, it offers a practical approach to the decision maker to perform and manage the reverse supply chain more effectively.

Original languageEnglish
Title of host publication22nd International Conference on Production Research, ICPR 2013
PublisherInternational Foundation for Production Research (IFPR)
Publication statusPublished - 2013
Event22nd International Conference on Production Research, ICPR 2013 - Parana, Brazil
Duration: 28 Jul 20131 Aug 2013

Other

Other22nd International Conference on Production Research, ICPR 2013
CountryBrazil
CityParana
Period28/7/131/8/13

Fingerprint

Supply chains
Logistics
Sales
Environmental regulations
Supply chain management
Life cycle
Industry
Innovation

Keywords

  • Closed-loop supply chain
  • Performance attributes
  • Performance metrics
  • Reverse supply chain

ASJC Scopus subject areas

  • Computer Science Applications
  • Industrial and Manufacturing Engineering
  • Control and Systems Engineering

Cite this

Saibani, N., Muyldermans, L., & O'Brien, C. (2013). Performance attributes and metrics for reverse and closed-loop supply chains. In 22nd International Conference on Production Research, ICPR 2013 International Foundation for Production Research (IFPR).

Performance attributes and metrics for reverse and closed-loop supply chains. / Saibani, Nizaroyani; Muyldermans, Luc; O'Brien, Chris.

22nd International Conference on Production Research, ICPR 2013. International Foundation for Production Research (IFPR), 2013.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Saibani, N, Muyldermans, L & O'Brien, C 2013, Performance attributes and metrics for reverse and closed-loop supply chains. in 22nd International Conference on Production Research, ICPR 2013. International Foundation for Production Research (IFPR), 22nd International Conference on Production Research, ICPR 2013, Parana, Brazil, 28/7/13.
Saibani N, Muyldermans L, O'Brien C. Performance attributes and metrics for reverse and closed-loop supply chains. In 22nd International Conference on Production Research, ICPR 2013. International Foundation for Production Research (IFPR). 2013
Saibani, Nizaroyani ; Muyldermans, Luc ; O'Brien, Chris. / Performance attributes and metrics for reverse and closed-loop supply chains. 22nd International Conference on Production Research, ICPR 2013. International Foundation for Production Research (IFPR), 2013.
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