Passengers preference and satisfaction of public transport in Malaysia

Rozmi Ismail, Mohammad Hesam Hafezi, Rahim Mohd Nor, Kamarudin Ambak

Research output: Contribution to journalArticle

19 Citations (Scopus)

Abstract

Nowadays, Malaysia facing with an explosive growth in vehicle ownership and utilization, which led to traffic congestion and pollution. In this situation, government policy encourages people to use public transportation. However, Malaysia are prefer to use private vehicle become many reasons including bad quality of services. In this regard, public transport operators are forced to place emphasis on the monitoring and improvements of the services provided. This study focuses on traveler's satisfaction and preference towards public transport with service quality attributes. Self rate questionnaire was used to investigate overall customer satisfaction and factor that influence public transport users' satisfaction. A survey was conducted on an actual public transportation network in Kuala Lumpur, Malaysia. The aim was to evaluate the parameters in passenger preference and satisfaction on public transportation network using statistical model included variable such as facilities, comfortness and quality of services. Data were analyzed using descriptive, correlation, factor and multiple regression analysis. Result show that influences of satisfaction parameters are more than preference parameters. The application of this study suggest that the public transport operation especially buses must improve their quality of services to the prospect passengers.

Original languageEnglish
Pages (from-to)410-416
Number of pages7
JournalAustralian Journal of Basic and Applied Sciences
Volume6
Issue number8
Publication statusPublished - Aug 2012

Fingerprint

Public transport
Malaysia
Public transportation
Quality of service
Transportation networks
Operator
Factors
Multiple regression analysis
Customer satisfaction
Quality attributes
Service quality
Pollution
Ownership
User satisfaction
Government policy
Influence factors
Questionnaire
Monitoring
Travellers
Bus

Keywords

  • Passengers
  • Preference
  • Public Transportation
  • Satisfaction
  • Travel Demand

ASJC Scopus subject areas

  • General

Cite this

Passengers preference and satisfaction of public transport in Malaysia. / Ismail, Rozmi; Hafezi, Mohammad Hesam; Nor, Rahim Mohd; Ambak, Kamarudin.

In: Australian Journal of Basic and Applied Sciences, Vol. 6, No. 8, 08.2012, p. 410-416.

Research output: Contribution to journalArticle

Ismail, Rozmi ; Hafezi, Mohammad Hesam ; Nor, Rahim Mohd ; Ambak, Kamarudin. / Passengers preference and satisfaction of public transport in Malaysia. In: Australian Journal of Basic and Applied Sciences. 2012 ; Vol. 6, No. 8. pp. 410-416.
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