Outsourcing system development risks: A survey

Jamaiah Yahaya, N. F. Hamzah, A. Deraman

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

System development outsourcing has become an important practice in many public organizations in Malaysia. This is because it can reduce operation and development budget for Information Technology Department and improve service quality and operational efficiency. Although it is very beneficial, but there are risks that must be considered when using a third party in software development. This paper presents a study conducted in Malaysia to identify main risks in software outsourcing and to analyze the risks to identify the level and severity of the risks. A questionnaire containing a list of identified risks is provided for the purpose of collecting data from respondents who work in the Information Technology Department at The Rubber Industry Smallholders Development Authority or RISDA. The data obtained is analyzed to determine the level and severity of the risks. The results of this study suggest to the organization of the main risks identified exist during system development and help the organizations to manage risks by its priority and severity.

Original languageEnglish
Title of host publicationManagement and Technology in Knowledge, Service, Tourism and Hospitality
PublisherCRC Press
Pages3-7
Number of pages5
ISBN (Electronic)9781315775524
ISBN (Print)9781138001336
Publication statusPublished - 1 Jan 2014

Fingerprint

System development
Outsourcing
Severity
Malaysia
Authority
Operational efficiency
Rubber
Questionnaire
Industry
Service quality
Public organizations
Software development
Smallholders
Software

ASJC Scopus subject areas

  • Economics, Econometrics and Finance(all)
  • Business, Management and Accounting(all)

Cite this

Yahaya, J., Hamzah, N. F., & Deraman, A. (2014). Outsourcing system development risks: A survey. In Management and Technology in Knowledge, Service, Tourism and Hospitality (pp. 3-7). CRC Press.

Outsourcing system development risks : A survey. / Yahaya, Jamaiah; Hamzah, N. F.; Deraman, A.

Management and Technology in Knowledge, Service, Tourism and Hospitality. CRC Press, 2014. p. 3-7.

Research output: Chapter in Book/Report/Conference proceedingChapter

Yahaya, J, Hamzah, NF & Deraman, A 2014, Outsourcing system development risks: A survey. in Management and Technology in Knowledge, Service, Tourism and Hospitality. CRC Press, pp. 3-7.
Yahaya J, Hamzah NF, Deraman A. Outsourcing system development risks: A survey. In Management and Technology in Knowledge, Service, Tourism and Hospitality. CRC Press. 2014. p. 3-7
Yahaya, Jamaiah ; Hamzah, N. F. ; Deraman, A. / Outsourcing system development risks : A survey. Management and Technology in Knowledge, Service, Tourism and Hospitality. CRC Press, 2014. pp. 3-7
@inbook{9ce680f0d91f48e7b505eb4ee54f333a,
title = "Outsourcing system development risks: A survey",
abstract = "System development outsourcing has become an important practice in many public organizations in Malaysia. This is because it can reduce operation and development budget for Information Technology Department and improve service quality and operational efficiency. Although it is very beneficial, but there are risks that must be considered when using a third party in software development. This paper presents a study conducted in Malaysia to identify main risks in software outsourcing and to analyze the risks to identify the level and severity of the risks. A questionnaire containing a list of identified risks is provided for the purpose of collecting data from respondents who work in the Information Technology Department at The Rubber Industry Smallholders Development Authority or RISDA. The data obtained is analyzed to determine the level and severity of the risks. The results of this study suggest to the organization of the main risks identified exist during system development and help the organizations to manage risks by its priority and severity.",
author = "Jamaiah Yahaya and Hamzah, {N. F.} and A. Deraman",
year = "2014",
month = "1",
day = "1",
language = "English",
isbn = "9781138001336",
pages = "3--7",
booktitle = "Management and Technology in Knowledge, Service, Tourism and Hospitality",
publisher = "CRC Press",

}

TY - CHAP

T1 - Outsourcing system development risks

T2 - A survey

AU - Yahaya, Jamaiah

AU - Hamzah, N. F.

AU - Deraman, A.

PY - 2014/1/1

Y1 - 2014/1/1

N2 - System development outsourcing has become an important practice in many public organizations in Malaysia. This is because it can reduce operation and development budget for Information Technology Department and improve service quality and operational efficiency. Although it is very beneficial, but there are risks that must be considered when using a third party in software development. This paper presents a study conducted in Malaysia to identify main risks in software outsourcing and to analyze the risks to identify the level and severity of the risks. A questionnaire containing a list of identified risks is provided for the purpose of collecting data from respondents who work in the Information Technology Department at The Rubber Industry Smallholders Development Authority or RISDA. The data obtained is analyzed to determine the level and severity of the risks. The results of this study suggest to the organization of the main risks identified exist during system development and help the organizations to manage risks by its priority and severity.

AB - System development outsourcing has become an important practice in many public organizations in Malaysia. This is because it can reduce operation and development budget for Information Technology Department and improve service quality and operational efficiency. Although it is very beneficial, but there are risks that must be considered when using a third party in software development. This paper presents a study conducted in Malaysia to identify main risks in software outsourcing and to analyze the risks to identify the level and severity of the risks. A questionnaire containing a list of identified risks is provided for the purpose of collecting data from respondents who work in the Information Technology Department at The Rubber Industry Smallholders Development Authority or RISDA. The data obtained is analyzed to determine the level and severity of the risks. The results of this study suggest to the organization of the main risks identified exist during system development and help the organizations to manage risks by its priority and severity.

UR - http://www.scopus.com/inward/record.url?scp=85054259264&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=85054259264&partnerID=8YFLogxK

M3 - Chapter

AN - SCOPUS:85054259264

SN - 9781138001336

SP - 3

EP - 7

BT - Management and Technology in Knowledge, Service, Tourism and Hospitality

PB - CRC Press

ER -