Organizational culture and performance appraisal process

Effect on organizational citizenship behavior

Choon Jin Teh, Ali Boerhannoeddin, Azman Ismail

Research output: Contribution to journalArticle

7 Citations (Scopus)

Abstract

The main purpose of this study was to explore the relationship of organizational culture (OC) and the performance appraisal (PA) process and their impact on the organizational citizenship behavior (OCB) of academic staff. The extra role behaviors of employees beyond formal requirements are known as OCB, which is believed to promote the effective functioning of an organization and to contribute to individual success in an organization. The instrument used in this study was a self-administered questionnaire involving 77 academic staff members of a private higher-education institution in Malaysia. Our results reveal that the seven dimensions of OC developed by OReilly et al are correlated with PA in this study and have a significant impact on the OCB of academic staff. OCB has been studied in many business organizations, but has largely been ignored in the education industry. This research offers a significant contribution to the understanding of the OCB of academic staff, and its implications for the effectiveness of higher-education institutions are discussed.

Original languageEnglish
Pages (from-to)471-484
Number of pages14
JournalAsian Business and Management
Volume11
Issue number4
DOIs
Publication statusPublished - Sep 2012
Externally publishedYes

Fingerprint

organizational culture
citizenship
staff
performance
role behavior
organization
education
Malaysia
employee
Performance appraisal
Organizational culture
Organizational citizenship behavior
Organizational performance
Academic staff
industry
questionnaire
Higher education institutions

Keywords

  • organizational citizenship behavior
  • organizational culture
  • performance appraisal process

ASJC Scopus subject areas

  • Business and International Management
  • Strategy and Management
  • Sociology and Political Science
  • Political Science and International Relations

Cite this

Organizational culture and performance appraisal process : Effect on organizational citizenship behavior. / Teh, Choon Jin; Boerhannoeddin, Ali; Ismail, Azman.

In: Asian Business and Management, Vol. 11, No. 4, 09.2012, p. 471-484.

Research output: Contribution to journalArticle

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