Operator performance evaluation using multi criteria decision making methods

Ruzanita Mat Rani, Wan Rosmanira Ismail, Siti Fatihah Razali

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

Operator performance evaluation is a very important operation in labor-intensive manufacturing industry because the company's productivity depends on the performance of its operators. The aims of operator performance evaluation are to give feedback to operators on their performance, to increase company's productivity and to identify strengths and weaknesses of each operator. In this paper, six multi criteria decision making methods; Analytical Hierarchy Process (AHP), fuzzy AHP (FAHP), ELECTRE, PROMETHEE II, Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and VlseKriterijumska Optimizacija I Kompromisno Resenje (VIKOR) are used to evaluate the operators' performance and to rank the operators. The performance evaluation is based on six main criteria; competency, experience and skill, teamwork and time punctuality, personal characteristics, capability and outcome. The study was conducted at one of the SME food manufacturing companies in Selangor. From the study, it is found that AHP and FAHP yielded the "outcome" criteria as the most important criteria. The results of operator performance evaluation showed that the same operator is ranked the first using all six methods.

Original languageEnglish
Title of host publicationAIP Conference Proceedings
PublisherAmerican Institute of Physics Inc.
Pages559-566
Number of pages8
Volume1602
ISBN (Print)9780735412361
DOIs
Publication statusPublished - 2014
Event3rd International Conference on Mathematical Sciences, ICMS 2013 - Kuala Lumpur
Duration: 17 Dec 201319 Dec 2013

Other

Other3rd International Conference on Mathematical Sciences, ICMS 2013
CityKuala Lumpur
Period17/12/1319/12/13

Fingerprint

operator performance
decision making
operators
evaluation
hierarchies
productivity
manufacturing
labor
food
industries

Keywords

  • Multi-criteria decision making
  • Operator performance

ASJC Scopus subject areas

  • Physics and Astronomy(all)

Cite this

Rani, R. M., Ismail, W. R., & Razali, S. F. (2014). Operator performance evaluation using multi criteria decision making methods. In AIP Conference Proceedings (Vol. 1602, pp. 559-566). American Institute of Physics Inc.. https://doi.org/10.1063/1.4882540

Operator performance evaluation using multi criteria decision making methods. / Rani, Ruzanita Mat; Ismail, Wan Rosmanira; Razali, Siti Fatihah.

AIP Conference Proceedings. Vol. 1602 American Institute of Physics Inc., 2014. p. 559-566.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Rani, RM, Ismail, WR & Razali, SF 2014, Operator performance evaluation using multi criteria decision making methods. in AIP Conference Proceedings. vol. 1602, American Institute of Physics Inc., pp. 559-566, 3rd International Conference on Mathematical Sciences, ICMS 2013, Kuala Lumpur, 17/12/13. https://doi.org/10.1063/1.4882540
Rani RM, Ismail WR, Razali SF. Operator performance evaluation using multi criteria decision making methods. In AIP Conference Proceedings. Vol. 1602. American Institute of Physics Inc. 2014. p. 559-566 https://doi.org/10.1063/1.4882540
Rani, Ruzanita Mat ; Ismail, Wan Rosmanira ; Razali, Siti Fatihah. / Operator performance evaluation using multi criteria decision making methods. AIP Conference Proceedings. Vol. 1602 American Institute of Physics Inc., 2014. pp. 559-566
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