Online counseling using email

a qualitative study

Amla Salleh, Ramlan Hamzah, Norizah @ Norazah Mohd Nordin, Simin Ghavifekr, Toktam Namyandeh Joorabchi

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Despite numerous studies in increasingly popular online mental health service, the nature of the relationship between online counselors and their clients, particularly in the email modality, deserves more attention. To enhance the knowledge in this area, this study was conducted to explore whether the online counseling relationship could be developed using email communication. Six qualified counselors and 59 clients volunteered to participate in the study. Using a qualitative approach, we collected data from two focus groups, individual interviews with participating counselors, 206 email interactions, and counselors’ journals. To identify themes, we employed a grounded theory method. The emergent themes suggest that counselors describe the e-counseling relationship as having the following five features: initial establishment of a virtual relationship, structuring, text reinforcement, the development of a text relationship, and termination of the process. Each feature reflects a different level of relationship and different characteristics. Implications for future studies are also discussed.

Original languageEnglish
Pages (from-to)549-563
Number of pages15
JournalAsia Pacific Education Review
Volume16
Issue number4
DOIs
Publication statusPublished - 1 Dec 2015

Fingerprint

counselor
counseling
grounded theory
reinforcement
health service
mental health
communication
interaction
interview
Group

Keywords

  • Counseling relationship
  • Counselors
  • Distance communication
  • Email counseling
  • Therapeutic element

ASJC Scopus subject areas

  • Education

Cite this

Online counseling using email : a qualitative study. / Salleh, Amla; Hamzah, Ramlan; Mohd Nordin, Norizah @ Norazah; Ghavifekr, Simin; Joorabchi, Toktam Namyandeh.

In: Asia Pacific Education Review, Vol. 16, No. 4, 01.12.2015, p. 549-563.

Research output: Contribution to journalArticle

Salleh, A, Hamzah, R, Mohd Nordin, NN, Ghavifekr, S & Joorabchi, TN 2015, 'Online counseling using email: a qualitative study', Asia Pacific Education Review, vol. 16, no. 4, pp. 549-563. https://doi.org/10.1007/s12564-015-9393-6
Salleh, Amla ; Hamzah, Ramlan ; Mohd Nordin, Norizah @ Norazah ; Ghavifekr, Simin ; Joorabchi, Toktam Namyandeh. / Online counseling using email : a qualitative study. In: Asia Pacific Education Review. 2015 ; Vol. 16, No. 4. pp. 549-563.
@article{4093a1db897c4a3ab97d425c3813ebd7,
title = "Online counseling using email: a qualitative study",
abstract = "Despite numerous studies in increasingly popular online mental health service, the nature of the relationship between online counselors and their clients, particularly in the email modality, deserves more attention. To enhance the knowledge in this area, this study was conducted to explore whether the online counseling relationship could be developed using email communication. Six qualified counselors and 59 clients volunteered to participate in the study. Using a qualitative approach, we collected data from two focus groups, individual interviews with participating counselors, 206 email interactions, and counselors’ journals. To identify themes, we employed a grounded theory method. The emergent themes suggest that counselors describe the e-counseling relationship as having the following five features: initial establishment of a virtual relationship, structuring, text reinforcement, the development of a text relationship, and termination of the process. Each feature reflects a different level of relationship and different characteristics. Implications for future studies are also discussed.",
keywords = "Counseling relationship, Counselors, Distance communication, Email counseling, Therapeutic element",
author = "Amla Salleh and Ramlan Hamzah and {Mohd Nordin}, {Norizah @ Norazah} and Simin Ghavifekr and Joorabchi, {Toktam Namyandeh}",
year = "2015",
month = "12",
day = "1",
doi = "10.1007/s12564-015-9393-6",
language = "English",
volume = "16",
pages = "549--563",
journal = "Asia Pacific Education Review",
issn = "1598-1037",
publisher = "Springer Netherlands",
number = "4",

}

TY - JOUR

T1 - Online counseling using email

T2 - a qualitative study

AU - Salleh, Amla

AU - Hamzah, Ramlan

AU - Mohd Nordin, Norizah @ Norazah

AU - Ghavifekr, Simin

AU - Joorabchi, Toktam Namyandeh

PY - 2015/12/1

Y1 - 2015/12/1

N2 - Despite numerous studies in increasingly popular online mental health service, the nature of the relationship between online counselors and their clients, particularly in the email modality, deserves more attention. To enhance the knowledge in this area, this study was conducted to explore whether the online counseling relationship could be developed using email communication. Six qualified counselors and 59 clients volunteered to participate in the study. Using a qualitative approach, we collected data from two focus groups, individual interviews with participating counselors, 206 email interactions, and counselors’ journals. To identify themes, we employed a grounded theory method. The emergent themes suggest that counselors describe the e-counseling relationship as having the following five features: initial establishment of a virtual relationship, structuring, text reinforcement, the development of a text relationship, and termination of the process. Each feature reflects a different level of relationship and different characteristics. Implications for future studies are also discussed.

AB - Despite numerous studies in increasingly popular online mental health service, the nature of the relationship between online counselors and their clients, particularly in the email modality, deserves more attention. To enhance the knowledge in this area, this study was conducted to explore whether the online counseling relationship could be developed using email communication. Six qualified counselors and 59 clients volunteered to participate in the study. Using a qualitative approach, we collected data from two focus groups, individual interviews with participating counselors, 206 email interactions, and counselors’ journals. To identify themes, we employed a grounded theory method. The emergent themes suggest that counselors describe the e-counseling relationship as having the following five features: initial establishment of a virtual relationship, structuring, text reinforcement, the development of a text relationship, and termination of the process. Each feature reflects a different level of relationship and different characteristics. Implications for future studies are also discussed.

KW - Counseling relationship

KW - Counselors

KW - Distance communication

KW - Email counseling

KW - Therapeutic element

UR - http://www.scopus.com/inward/record.url?scp=84948380133&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84948380133&partnerID=8YFLogxK

U2 - 10.1007/s12564-015-9393-6

DO - 10.1007/s12564-015-9393-6

M3 - Article

VL - 16

SP - 549

EP - 563

JO - Asia Pacific Education Review

JF - Asia Pacific Education Review

SN - 1598-1037

IS - 4

ER -