On service improvement capacity index

A case study of the public service sector in Malaysia

Sharifah Latifah Syed A Kadir, Mokhtar Abdullah, Arawati Agus

Research output: Contribution to journalArticle

6 Citations (Scopus)
Original languageEnglish
JournalTotal Quality Management
Volume11
Issue number4-6
Publication statusPublished - 2000

Fingerprint

Public services
Service sector
Service improvement
Malaysia

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

On service improvement capacity index : A case study of the public service sector in Malaysia. / Kadir, Sharifah Latifah Syed A; Abdullah, Mokhtar; Agus, Arawati.

In: Total Quality Management, Vol. 11, No. 4-6, 2000.

Research output: Contribution to journalArticle

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