Moving towards the connected transformational government: Perspectives from Malaysia and beyond

Dzaharudin Mansor, Mohd Rosmadi Mokhtar, Azlina Azman

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

Policy makers around the world today are quickly embracing ICT as an enabler to improve government service delivery. However, in trying to achieve this, they are faced with the challenge of how to deal with silos of core systems entrenched for many years and owned by different governmental departments. Given that a rip-and-replace approach is not practical, governments have become very interested in interoperable solutions. This chapter provides insights into interoperability from the point of view of delivering government services. It shows that today, technology and the industry have progressed to such an extent that the technical barriers to interoperability can be overcome in many ways. The real challenge is to address business interoperability that involves the interplay of technical, architectural, strategic, organizational, policy, and legal dimensions. This, in turn, has influenced the evolution of government interoperability frameworks, where some governments have incorporated Enterprise Architecture approaches. Today, new socio-economic challenges require policy makers to rethink their approaches in ways that will enable them to constantly improve and evolve citizen-centric services powered by an ICT-enabled Connected Transformational Government.

Original languageEnglish
Title of host publicationEnterprise Architecture for Connected E-Government: Practices and Innovations
PublisherIGI Global
Pages374-388
Number of pages15
ISBN (Print)9781466618244
DOIs
Publication statusPublished - 2012

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Malaysia
citizen
industry
economics

ASJC Scopus subject areas

  • Social Sciences(all)

Cite this

Mansor, D., Mokhtar, M. R., & Azman, A. (2012). Moving towards the connected transformational government: Perspectives from Malaysia and beyond. In Enterprise Architecture for Connected E-Government: Practices and Innovations (pp. 374-388). IGI Global. https://doi.org/10.4018/978-1-4666-1824-4.ch016

Moving towards the connected transformational government : Perspectives from Malaysia and beyond. / Mansor, Dzaharudin; Mokhtar, Mohd Rosmadi; Azman, Azlina.

Enterprise Architecture for Connected E-Government: Practices and Innovations. IGI Global, 2012. p. 374-388.

Research output: Chapter in Book/Report/Conference proceedingChapter

Mansor, D, Mokhtar, MR & Azman, A 2012, Moving towards the connected transformational government: Perspectives from Malaysia and beyond. in Enterprise Architecture for Connected E-Government: Practices and Innovations. IGI Global, pp. 374-388. https://doi.org/10.4018/978-1-4666-1824-4.ch016
Mansor D, Mokhtar MR, Azman A. Moving towards the connected transformational government: Perspectives from Malaysia and beyond. In Enterprise Architecture for Connected E-Government: Practices and Innovations. IGI Global. 2012. p. 374-388 https://doi.org/10.4018/978-1-4666-1824-4.ch016
Mansor, Dzaharudin ; Mokhtar, Mohd Rosmadi ; Azman, Azlina. / Moving towards the connected transformational government : Perspectives from Malaysia and beyond. Enterprise Architecture for Connected E-Government: Practices and Innovations. IGI Global, 2012. pp. 374-388
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