Modeling of information quality management in malaysian public sector: A pls-sem approach

Research output: Contribution to journalArticle

Abstract

In every organization, the importance of information is undeniable since it exerts prominent effects on all internal activities, ranging from strategy-devising to operational exercises. In the absence of high-quality information, an organization will not be able to adopt sound resolutions, which in turn squander opportunities and augment business risks. For decision-making processes, efficient and effective management of information is needed in order to make the same readily accessible as well as up to date. The aim of this research was to devise a model on information quality management with respect to the factors that had an impact on the quality of information. As such, there was a need to first evaluate the relationship of the aforementioned factors with information quality. A questionnaire was utilized to obtain quantitative data from Malaysian public organizations. There were 273 respondents (response rate: 63.5%) responses for which the data was assessed via partial least squares structural equation modeling (PLS-SEM). The findings show that top management commitment, policy, training, record and information management, employee involvement, continuous improvement, teamwork, customer focus, innovation, and information supplier management are capable of acting as a predictor for the information quality products managed in organization. However, benchmarking, employee empowerment, and reward are found incapable to act as a predictor for information quality. Apart from being suitable for use as a source of guidance in organizational implementation and evaluation of information quality, these results could improve the information quality management measures as well, which in turn enhances service-delivery, particularly in public organizations.

Original languageEnglish
Pages (from-to)6361-6375
Number of pages15
JournalJournal of Theoretical and Applied Information Technology
Volume96
Issue number19
Publication statusPublished - 15 Oct 2018

Fingerprint

Information Quality
Public Sector
Quality Management
Information Management
Quality management
Information management
Modeling
Records management
Personnel
Predictors
Benchmarking
Continuous Improvement
Team Work
Structural Equation Modeling
Partial Least Squares
Innovation
Decision making
Acoustic waves
Reward
Questionnaire

Keywords

  • Information assets
  • Information management
  • Information quality
  • Information quality management
  • Information system

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

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title = "Modeling of information quality management in malaysian public sector: A pls-sem approach",
abstract = "In every organization, the importance of information is undeniable since it exerts prominent effects on all internal activities, ranging from strategy-devising to operational exercises. In the absence of high-quality information, an organization will not be able to adopt sound resolutions, which in turn squander opportunities and augment business risks. For decision-making processes, efficient and effective management of information is needed in order to make the same readily accessible as well as up to date. The aim of this research was to devise a model on information quality management with respect to the factors that had an impact on the quality of information. As such, there was a need to first evaluate the relationship of the aforementioned factors with information quality. A questionnaire was utilized to obtain quantitative data from Malaysian public organizations. There were 273 respondents (response rate: 63.5{\%}) responses for which the data was assessed via partial least squares structural equation modeling (PLS-SEM). The findings show that top management commitment, policy, training, record and information management, employee involvement, continuous improvement, teamwork, customer focus, innovation, and information supplier management are capable of acting as a predictor for the information quality products managed in organization. However, benchmarking, employee empowerment, and reward are found incapable to act as a predictor for information quality. Apart from being suitable for use as a source of guidance in organizational implementation and evaluation of information quality, these results could improve the information quality management measures as well, which in turn enhances service-delivery, particularly in public organizations.",
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