Modeling of engineering student satisfaction

Zainol Mustafa, Norbayani Basri, Norkisme Zainal Abidin, Nur Riza Mohd. Suradi, Zalina Mohd Ali, Faridatul Azna Ahmad Shahabudin, Mohd Rashid Ab Hamid

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Problem statement: The purpose of this study is first; to identify the antecedents to student satisfaction and the relationship between student satisfaction and promotion. Second; to develop a suitable student satisfaction model considering the antecedents of student satisfaction with student satisfaction and promotion for students of engineering in universities in Malaysia. A total of 500 engineering students from University Kebangsaan Malaysia (UKM), University Putra Malaysia (UPM), University Islam Antarabangsa Malaysia (UIAM), University Malaya (UM) and University Tenaga Nasional (UNITEN) were involved as respondents in this research. Approach: To examine these relationships, a model from past study on student satisfaction of Applied Sciences students in Austria was referred. Based on this model, a suitable model measuring student satisfaction of engineering students in Malaysia is constructed. Structural equation modeling is used as its capability in testing the combination of relationship between service performance, university performance, relationship, university standing, student satisfaction and promotion in higher education simultaneously. Results: Suitable model which is able to explain the factors linked to student satisfaction in engineering education is established. Conclusion: This study finds that the antecedent factors have a direct effect on student satisfaction and also student satisfaction has a significant effect on promotion.

Original languageEnglish
Pages (from-to)64-71
Number of pages8
JournalJournal of Mathematics and Statistics
Volume8
Issue number1
DOIs
Publication statusPublished - 10 Dec 2011

Fingerprint

Engineering
Malaysia
Modeling
Engineering Education
Structural Equation Modeling
Direct Effect
Model
Higher Education
Testing
Promotion
Relationships
Universities

Keywords

  • Engineering education
  • Higher education
  • Service performance
  • Structural equation modeling
  • Student satisfaction
  • University standing

ASJC Scopus subject areas

  • Mathematics(all)
  • Statistics and Probability

Cite this

Modeling of engineering student satisfaction. / Mustafa, Zainol; Basri, Norbayani; Abidin, Norkisme Zainal; Mohd. Suradi, Nur Riza; Mohd Ali, Zalina; Shahabudin, Faridatul Azna Ahmad; Ab Hamid, Mohd Rashid.

In: Journal of Mathematics and Statistics, Vol. 8, No. 1, 10.12.2011, p. 64-71.

Research output: Contribution to journalArticle

Mustafa, Zainol ; Basri, Norbayani ; Abidin, Norkisme Zainal ; Mohd. Suradi, Nur Riza ; Mohd Ali, Zalina ; Shahabudin, Faridatul Azna Ahmad ; Ab Hamid, Mohd Rashid. / Modeling of engineering student satisfaction. In: Journal of Mathematics and Statistics. 2011 ; Vol. 8, No. 1. pp. 64-71.
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