Model construction for communication gap of requirements elicitation by stepwise refinement

Noraini Che Pa, Abdullah Mohd. Zin

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Communication breakdown between customer and developer is one of the issues that affect the software requirements elicitation process. There are various methods currently being used to address this issue, among which are support tools, models, and techniques. However, more often than not, both parties have to move towards a solution that can help to resolve the communication problem. Previous studies have indicated the importance of effective communication in requirements elicitation. Nonetheless, communication models are not comprehensive enough to address such problems. This paper demonstrates a constructing model which would fill in the communication gap between customer and developer during the requirements elicitation process. The model covers three aspects of the communication gap (which are gaps between knowledge, expression, and medium). In addition, this model is able to guide in describing communication problems arising during the early stage of communication. Further, it can suggest ideas to prepare plans for solving any problems which may arise.

Original languageEnglish
Pages (from-to)468-473
Number of pages6
JournalInternational Review on Computers and Software
Volume8
Issue number2
Publication statusPublished - Feb 2013

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Communication

Keywords

  • Communication gap
  • Communication model
  • Requirements
  • Requirements elicitation

ASJC Scopus subject areas

  • Computer Science(all)

Cite this

Model construction for communication gap of requirements elicitation by stepwise refinement. / Che Pa, Noraini; Mohd. Zin, Abdullah.

In: International Review on Computers and Software, Vol. 8, No. 2, 02.2013, p. 468-473.

Research output: Contribution to journalArticle

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