Abstract
Mobile government (m-Government) can be a powerful component of the e-Government in facilitating the delivery of more and better services to citizens. The government of Malaysia should pay attention to the new technologies and their impact on government agencies and citizens, and face up to the challenges and opportunities offered . It should also be attentive to the important benefits derived from the alignment of organizational change and process reengineering that are concomitant with these mobile technologies. In this paper we investigate the challenges faced by implementation of the m-Government in Malaysia and also discuss the opportunities for using mobile technology in Malaysia's e-Government services.
| Original language | English |
|---|---|
| Title of host publication | Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10 |
| Pages | 1244-1249 |
| Number of pages | 6 |
| Volume | 3 |
| DOIs | |
| Publication status | Published - 2010 |
| Event | 2010 International Symposium on Information Technology, ITSim'10 - Kuala Lumpur Duration: 15 Jun 2010 → 17 Jun 2010 |
Other
| Other | 2010 International Symposium on Information Technology, ITSim'10 |
|---|---|
| City | Kuala Lumpur |
| Period | 15/6/10 → 17/6/10 |
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Keywords
- E-government
- M-government
- Mobile technology
- Services
ASJC Scopus subject areas
- Computer Networks and Communications
- Information Systems
Cite this
Mobile government services in Malaysia : Challenges and opportunities. / Thunibat, Ahmad Al; Mat Zin, Nor Azan; Sahari @ Ashaari, Noraidah.
Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10. Vol. 3 2010. p. 1244-1249 5561475.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
}
TY - GEN
T1 - Mobile government services in Malaysia
T2 - Challenges and opportunities
AU - Thunibat, Ahmad Al
AU - Mat Zin, Nor Azan
AU - Sahari @ Ashaari, Noraidah
PY - 2010
Y1 - 2010
N2 - Mobile government (m-Government) can be a powerful component of the e-Government in facilitating the delivery of more and better services to citizens. The government of Malaysia should pay attention to the new technologies and their impact on government agencies and citizens, and face up to the challenges and opportunities offered . It should also be attentive to the important benefits derived from the alignment of organizational change and process reengineering that are concomitant with these mobile technologies. In this paper we investigate the challenges faced by implementation of the m-Government in Malaysia and also discuss the opportunities for using mobile technology in Malaysia's e-Government services.
AB - Mobile government (m-Government) can be a powerful component of the e-Government in facilitating the delivery of more and better services to citizens. The government of Malaysia should pay attention to the new technologies and their impact on government agencies and citizens, and face up to the challenges and opportunities offered . It should also be attentive to the important benefits derived from the alignment of organizational change and process reengineering that are concomitant with these mobile technologies. In this paper we investigate the challenges faced by implementation of the m-Government in Malaysia and also discuss the opportunities for using mobile technology in Malaysia's e-Government services.
KW - E-government
KW - M-government
KW - Mobile technology
KW - Services
UR - http://www.scopus.com/inward/record.url?scp=78049404556&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=78049404556&partnerID=8YFLogxK
U2 - 10.1109/ITSIM.2010.5561475
DO - 10.1109/ITSIM.2010.5561475
M3 - Conference contribution
SN - 9781424467181
VL - 3
SP - 1244
EP - 1249
BT - Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10
ER -