Mobile government services in Malaysia

Challenges and opportunities

Research output: Chapter in Book/Report/Conference proceedingConference contribution

9 Citations (Scopus)

Abstract

Mobile government (m-Government) can be a powerful component of the e-Government in facilitating the delivery of more and better services to citizens. The government of Malaysia should pay attention to the new technologies and their impact on government agencies and citizens, and face up to the challenges and opportunities offered . It should also be attentive to the important benefits derived from the alignment of organizational change and process reengineering that are concomitant with these mobile technologies. In this paper we investigate the challenges faced by implementation of the m-Government in Malaysia and also discuss the opportunities for using mobile technology in Malaysia's e-Government services.

Original languageEnglish
Title of host publicationProceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10
Pages1244-1249
Number of pages6
Volume3
DOIs
Publication statusPublished - 2010
Event2010 International Symposium on Information Technology, ITSim'10 - Kuala Lumpur
Duration: 15 Jun 201017 Jun 2010

Other

Other2010 International Symposium on Information Technology, ITSim'10
CityKuala Lumpur
Period15/6/1017/6/10

Fingerprint

Reengineering

Keywords

  • E-government
  • M-government
  • Mobile technology
  • Services

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Information Systems

Cite this

Thunibat, A. A., Mat Zin, N. A., & Sahari @ Ashaari, N. (2010). Mobile government services in Malaysia: Challenges and opportunities. In Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10 (Vol. 3, pp. 1244-1249). [5561475] https://doi.org/10.1109/ITSIM.2010.5561475

Mobile government services in Malaysia : Challenges and opportunities. / Thunibat, Ahmad Al; Mat Zin, Nor Azan; Sahari @ Ashaari, Noraidah.

Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10. Vol. 3 2010. p. 1244-1249 5561475.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Thunibat, AA, Mat Zin, NA & Sahari @ Ashaari, N 2010, Mobile government services in Malaysia: Challenges and opportunities. in Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10. vol. 3, 5561475, pp. 1244-1249, 2010 International Symposium on Information Technology, ITSim'10, Kuala Lumpur, 15/6/10. https://doi.org/10.1109/ITSIM.2010.5561475
Thunibat AA, Mat Zin NA, Sahari @ Ashaari N. Mobile government services in Malaysia: Challenges and opportunities. In Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10. Vol. 3. 2010. p. 1244-1249. 5561475 https://doi.org/10.1109/ITSIM.2010.5561475
Thunibat, Ahmad Al ; Mat Zin, Nor Azan ; Sahari @ Ashaari, Noraidah. / Mobile government services in Malaysia : Challenges and opportunities. Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10. Vol. 3 2010. pp. 1244-1249
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