Measuring student satisfaction towards engineering postgraduate programme in UKM

Siti Masrinda Tasirin, Mohd. Zaidi Omar, F. Esa, N. M. Zulkifli, Z. Amil

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

This paper aims to report on the student satisfaction measurement done for Masters of Engineering by course programmes in Universiti Kebangsaan Malaysia (UKM). A survey form was designed using the service-product concept. Result from 102 respondents obtained from both descriptive and quadrant analysis helps us determine the most important aspects of the university’s services and the degree to which they satisfied the students. It was found in our case that university reputation is the most important factor contributing towards student satisfaction with 0.98 correlation value while nonacademic aspects have the least influence with 0.874. It is evident that this aspect should be improvised by university management to increase student satisfaction and maintain the sustainability of programmes.

Original languageEnglish
Pages (from-to)100-109
Number of pages10
JournalJournal of Engineering Science and Technology
Volume10
Issue numberSpec. Issue 1 on UKM Teaching and Learning Congress 2013, Jun...
Publication statusPublished - 1 Jun 2015

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Students
Sustainable development

Keywords

  • Employability skills
  • Service quality
  • Student satisfaction

ASJC Scopus subject areas

  • Engineering(all)

Cite this

Tasirin, S. M., Omar, M. Z., Esa, F., Zulkifli, N. M., & Amil, Z. (2015). Measuring student satisfaction towards engineering postgraduate programme in UKM. Journal of Engineering Science and Technology, 10(Spec. Issue 1 on UKM Teaching and Learning Congress 2013, Jun...), 100-109.

Measuring student satisfaction towards engineering postgraduate programme in UKM. / Tasirin, Siti Masrinda; Omar, Mohd. Zaidi; Esa, F.; Zulkifli, N. M.; Amil, Z.

In: Journal of Engineering Science and Technology, Vol. 10, No. Spec. Issue 1 on UKM Teaching and Learning Congress 2013, Jun..., 01.06.2015, p. 100-109.

Research output: Contribution to journalArticle

Tasirin, SM, Omar, MZ, Esa, F, Zulkifli, NM & Amil, Z 2015, 'Measuring student satisfaction towards engineering postgraduate programme in UKM', Journal of Engineering Science and Technology, vol. 10, no. Spec. Issue 1 on UKM Teaching and Learning Congress 2013, Jun..., pp. 100-109.
Tasirin SM, Omar MZ, Esa F, Zulkifli NM, Amil Z. Measuring student satisfaction towards engineering postgraduate programme in UKM. Journal of Engineering Science and Technology. 2015 Jun 1;10(Spec. Issue 1 on UKM Teaching and Learning Congress 2013, Jun...):100-109.
Tasirin, Siti Masrinda ; Omar, Mohd. Zaidi ; Esa, F. ; Zulkifli, N. M. ; Amil, Z. / Measuring student satisfaction towards engineering postgraduate programme in UKM. In: Journal of Engineering Science and Technology. 2015 ; Vol. 10, No. Spec. Issue 1 on UKM Teaching and Learning Congress 2013, Jun... pp. 100-109.
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