Measuring Parent Satisfaction with a Neonatal Hearing Screening program

Rafidah Mazlan, Louise Hickson, Carlie Driscoll

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

The primary aim of the present study was to investigate parent satisfaction with a neonatal hearing screening program through use of a valid and reliable questionnaire developed for this purpose (Parent Satisfaction Questionnaire with Neonatal Hearing Screening Program; PSQ-NHSP). Eighty parents whose children had received hearing screening participated in this study. High levels of satisfaction were reported with more than 90% of parents satisfied with all aspects of the program. The PSQ-NHSP was analyzed for validity and reliability and demonstrated excellent internal consistency reliability (σ = 0.94) and excellent test-retest reliability (ρ = 0.97). Content validity of the PSQ-NHSP was partially established by reviewing available literature on parent satisfaction studies in other pediatric health-care service programs. Construct validity of the PSQ-NHSP was indicated by a significant positive relationship between overall satisfaction and the three specific dimensions in the questionnaire. The satisfaction questionnaire was found to be a useful instrument for identifying service shortfalls, and routine use of the PSQ-NHSP in other neonatal hearing screening programs is recommended.

Original languageEnglish
Pages (from-to)253-264
Number of pages12
JournalJournal of the American Academy of Audiology
Volume17
Issue number4
DOIs
Publication statusPublished - Apr 2006
Externally publishedYes

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Neonatal Screening
Hearing
Reproducibility of Results
Parents
Health Services
Pediatrics
Delivery of Health Care
Surveys and Questionnaires

Keywords

  • Neonatal hearing screening
  • Parent questionnaire
  • Parent satisfaction

ASJC Scopus subject areas

  • Otorhinolaryngology

Cite this

Measuring Parent Satisfaction with a Neonatal Hearing Screening program. / Mazlan, Rafidah; Hickson, Louise; Driscoll, Carlie.

In: Journal of the American Academy of Audiology, Vol. 17, No. 4, 04.2006, p. 253-264.

Research output: Contribution to journalArticle

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