Measuring employee value of IT staff in banking sector through value profit chain variables

Nora Shafinaz Saedun, Ibrahim Mohamed

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

ICT has been recognized as an enabler to boost competencies as well as to gain profit in various business natures and banking sector is one of the instances. As the main player in the business, IT staff is the important asset in an organization but it is frequently put at least attention rather than other ICT infrastructures such as information, technology, and system. The minimal attention may source to high turnover in ICT industry, plus may lead to both mediocre performance and minimum quality of the IT project deliverables. With an objective to measuring the value of employee for this study, a literature review conducted found several frameworks and models such as Service Profit Chain (SPC), Retail Profit Chain (RPC), Employee Value Proposition (EVP) and Value Profit Chain (VPC). From the exploration of the studies, only VPC model offers an equation to measure the employee value in the order of retaining IT staff as core stakeholders in the organization known as Employee Value Equation. However, this equation described as a theory concept from the model and required few elements to support the variables in measuring the value of the employee.

Original languageEnglish
Title of host publicationProceedings of the 2017 6th International Conference on Electrical Engineering and Informatics
Subtitle of host publicationSustainable Society Through Digital Innovation, ICEEI 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-6
Number of pages6
Volume2017-November
ISBN (Electronic)9781538604755
DOIs
Publication statusPublished - 9 Mar 2018
Event6th International Conference on Electrical Engineering and Informatics, ICEEI 2017 - Langkawi, Malaysia
Duration: 25 Nov 201727 Nov 2017

Other

Other6th International Conference on Electrical Engineering and Informatics, ICEEI 2017
CountryMalaysia
CityLangkawi
Period25/11/1727/11/17

Fingerprint

Banking
Profit
Profitability
Sector
Personnel
Information Systems
Industry
Technology
Literature Review
Information Technology
Proposition
Information technology
Information systems
Infrastructure
Model
Business

Keywords

  • employee engagement
  • employee retaining
  • employee satisfaction
  • employee value
  • employee value measurement
  • IT retention
  • IT turnover

ASJC Scopus subject areas

  • Artificial Intelligence
  • Control and Optimization
  • Computer Networks and Communications
  • Computer Vision and Pattern Recognition
  • Information Systems
  • Software
  • Electrical and Electronic Engineering
  • Health Informatics

Cite this

Saedun, N. S., & Mohamed, I. (2018). Measuring employee value of IT staff in banking sector through value profit chain variables. In Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017 (Vol. 2017-November, pp. 1-6). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICEEI.2017.8312416

Measuring employee value of IT staff in banking sector through value profit chain variables. / Saedun, Nora Shafinaz; Mohamed, Ibrahim.

Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017. Vol. 2017-November Institute of Electrical and Electronics Engineers Inc., 2018. p. 1-6.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Saedun, NS & Mohamed, I 2018, Measuring employee value of IT staff in banking sector through value profit chain variables. in Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017. vol. 2017-November, Institute of Electrical and Electronics Engineers Inc., pp. 1-6, 6th International Conference on Electrical Engineering and Informatics, ICEEI 2017, Langkawi, Malaysia, 25/11/17. https://doi.org/10.1109/ICEEI.2017.8312416
Saedun NS, Mohamed I. Measuring employee value of IT staff in banking sector through value profit chain variables. In Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017. Vol. 2017-November. Institute of Electrical and Electronics Engineers Inc. 2018. p. 1-6 https://doi.org/10.1109/ICEEI.2017.8312416
Saedun, Nora Shafinaz ; Mohamed, Ibrahim. / Measuring employee value of IT staff in banking sector through value profit chain variables. Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017. Vol. 2017-November Institute of Electrical and Electronics Engineers Inc., 2018. pp. 1-6
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