Managing communications challenges in requirement elicitation

Noraini Che Pa, Abdullah Mohd. Zin

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

Eliciting requirements for a system is an important activity in requirement engineering. This process involves communication between customers and developers. Researchers have identified that poor communication is one of the most common problems in identifying and defining customer's requirements. Managing communication is challenging and difficult as this process also includes cognitive aspect, personalities, techniques and tools. An study was carried out to explore the communication challenges that are faced by developers and customers during software requirement elicitation in Malaysia. The results of this study had shown that there are some important communication challenges during software requirements elicitation process in Malaysia. In addition, most of the practitioners were pursuing the practices that have been traditionally used by the organizations. Consequently, the results of this study have given us a good incentive to expand our research in the area of software requirements elicitation.

Original languageEnglish
Title of host publicationCommunications in Computer and Information Science
Pages803-811
Number of pages9
Volume181 CCIS
EditionPART 3
DOIs
Publication statusPublished - 2011
Event2nd International Conference on Software Engineering and Computer Systems, ICSECS 2011 - Kuantan
Duration: 27 Jun 201129 Jun 2011

Publication series

NameCommunications in Computer and Information Science
NumberPART 3
Volume181 CCIS
ISSN (Print)18650929

Other

Other2nd International Conference on Software Engineering and Computer Systems, ICSECS 2011
CityKuantan
Period27/6/1129/6/11

Fingerprint

Communication
Requirements engineering

Keywords

  • communication
  • Requirement elicitation
  • software requirements

ASJC Scopus subject areas

  • Computer Science(all)

Cite this

Pa, N. C., & Mohd. Zin, A. (2011). Managing communications challenges in requirement elicitation. In Communications in Computer and Information Science (PART 3 ed., Vol. 181 CCIS, pp. 803-811). (Communications in Computer and Information Science; Vol. 181 CCIS, No. PART 3). https://doi.org/10.1007/978-3-642-22203-0_67

Managing communications challenges in requirement elicitation. / Pa, Noraini Che; Mohd. Zin, Abdullah.

Communications in Computer and Information Science. Vol. 181 CCIS PART 3. ed. 2011. p. 803-811 (Communications in Computer and Information Science; Vol. 181 CCIS, No. PART 3).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Pa, NC & Mohd. Zin, A 2011, Managing communications challenges in requirement elicitation. in Communications in Computer and Information Science. PART 3 edn, vol. 181 CCIS, Communications in Computer and Information Science, no. PART 3, vol. 181 CCIS, pp. 803-811, 2nd International Conference on Software Engineering and Computer Systems, ICSECS 2011, Kuantan, 27/6/11. https://doi.org/10.1007/978-3-642-22203-0_67
Pa NC, Mohd. Zin A. Managing communications challenges in requirement elicitation. In Communications in Computer and Information Science. PART 3 ed. Vol. 181 CCIS. 2011. p. 803-811. (Communications in Computer and Information Science; PART 3). https://doi.org/10.1007/978-3-642-22203-0_67
Pa, Noraini Che ; Mohd. Zin, Abdullah. / Managing communications challenges in requirement elicitation. Communications in Computer and Information Science. Vol. 181 CCIS PART 3. ed. 2011. pp. 803-811 (Communications in Computer and Information Science; PART 3).
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