Malaysian e-Government application

Factors of actual use

Noraidah Sahari @ Ashaari, N. Zainal Abidin, H. Kasimin, Siti Hajar Mohd. Idris

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Implementation of Malaysian mega projects, the Multimedia Super Corridor (MSC) [1996-2020] has been into the third phase [2011-2020]. In this phase, among others is the transformation of the Malaysian citizen into knowledge-based society using information and communication technology (ICT) as an executor in all economic sectors to spur productivity and innovation to become a vibrant hub for the production of ICT solutions. In conjunction with the nation's visions, one of the seven flagship applications of MSC are e-Government which promises the citizen to get the services and information online. The implementation of e-Government is destined to improve the efficiency, effectiveness and comprehensiveness of the public services. Government has taken various efforts to encourage the utilization of e-Government. In contrast, the practice of e-Government among Malaysians is still at the disappointing stage. Therefore, the main purpose of this study is to design a model of Malaysian citizen's needs towards actual use of e-Government system. A cross sectional studies was done to identify factors that influence actual use of e-Govt system in Malaysia. An initial actual use model was constructed and a set of questionnaire was developed to confirm the model. Questionnaires were administered to e-Govt users in Selangor State in Malaysia. Using two stage least square analysis, t-test and ANOVA, several factors which influence the actual use of Malaysia's e-Govt system were identified. Perceived ease of use, perceived usefulness, social influence, attitude, trust, intention to use behavior, ICT infrastructure and an individual's background (age, race, level of education, service group, and skills in ICT) were found to be of influence towards the level of actual use. The finding is hoped to be able to assist government agencies in planning, developing, implementing and upgrading the e-Govt system in order to optimize the actual use.

Original languageEnglish
Pages (from-to)325-334
Number of pages10
JournalAustralian Journal of Basic and Applied Sciences
Volume6
Issue number12
Publication statusPublished - Nov 2012

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Communication
Analysis of variance (ANOVA)
Innovation
Education
Productivity
Planning
Economics

Keywords

  • Actual use
  • Behavioural intention to use
  • e-Government
  • ICT
  • Two stage least square analysis

ASJC Scopus subject areas

  • General

Cite this

Malaysian e-Government application : Factors of actual use. / Sahari @ Ashaari, Noraidah; Zainal Abidin, N.; Kasimin, H.; Mohd. Idris, Siti Hajar.

In: Australian Journal of Basic and Applied Sciences, Vol. 6, No. 12, 11.2012, p. 325-334.

Research output: Contribution to journalArticle

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