Level of satisfaction in using the hospital information system among staff of a teaching hospital in Malaysia

G. Sangaran, Ahmad Taufik Jamil, Aniza Ismail

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Hospital information systems have evolved with the recent widespread, involving technology and target functions, and this involves the critical computer systems from multiple perspectives. Healthcare organizations increasingly use information technology as a basis for improving productivity and user satisfaction. A research had been done about the level of satisfaction in using the Hospital Information System. Data was obtained by using a set of questionnaires that have been tested for reliability and validity. The staff are comprised of two (2) categories: Nurses (community nurses / Head nurse / staff nurse, nurse managers and others) while the second category consists of administrative officers (administrative officers, administrative assistants and clerks) in selected departments. Variables consist of sociodemographic factors, occupational factors and perception factors. A total of 152 respondents identified using stratified sampling method. The factors studied were age, gender, marital status, level of qualifications, length of service, knowledge of the system, attitude towards the use of the system, behavioral intention to use the system and compatibility with work. Majority of respondents were females (88.2%). The level of satisfaction among the staff in using the hospital information system is high (88.8%) compared to the dissatisfied staff in UKMMC (11.2%). In overall, the staffs in UKMMC are satisfied using the hospital information system available now but there are always a room for improvement so that the system can be used more intensively.

Original languageEnglish
Pages (from-to)29-38
Number of pages10
JournalMalaysian Journal of Public Health Medicine
Volume14
Issue number1
Publication statusPublished - 2014

Fingerprint

Hospital Information Systems
Malaysia
Teaching Hospitals
Nurses
Supervisory Nursing
Technology
Nurse Administrators
Computer Systems
Marital Status
Reproducibility of Results
Organizations
Delivery of Health Care
Research
Surveys and Questionnaires

Keywords

  • Behavioral intention
  • Hospital information system
  • Knowledge of the system
  • Satisfaction level

ASJC Scopus subject areas

  • Public Health, Environmental and Occupational Health

Cite this

Level of satisfaction in using the hospital information system among staff of a teaching hospital in Malaysia. / Sangaran, G.; Jamil, Ahmad Taufik; Ismail, Aniza.

In: Malaysian Journal of Public Health Medicine, Vol. 14, No. 1, 2014, p. 29-38.

Research output: Contribution to journalArticle

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