Level of patients' satisfaction toward national health insurance in Istanbul City (Turkey)

Saad Ahmed Ali Jadoo, Sharifa Ezat Wan Puteh, Zafar Ahmed, Ammar Jawdat

Research output: Contribution to journalArticle

7 Citations (Scopus)

Abstract

A cross sectional study was carried out in July-October 2011 in Istanbul city, Turkey to determine the level of patients' satisfaction and factors influencing satisfaction toward newly reformed national health insurance. A total of 345 heads of houshold have been selected by using simple random sampling selection method. Data was collected via household's structured questionnaire and Patients' Satisfaction Questionnaire version II. The response rate was (89%) and data was analyzed by using SPSS version 16.0. Age of respondents was around 20 to 70 years old with the mean age of 41.97 ± 13.87 years. Majority of clients' are educated till tertiary education (54.5%) and most of them are currently employed (87.2%). Among the respondents, more than half were satisfied toward national health insurance (53.3%). Respondents were satisfied with domains of access to care (66.7%); availability of resources (52.2%); technical quality (56.5%); overall satisfaction (55.9%); continuity of care (68.7%) and humaneness (53.6%). In bivariate chi-square analysis, result of this study indicated that there were eight factors significantly associated with level of satisfaction i.e. age, gender, marital status, education, occupation, self perceived health status, area of residency and type of household's plan. Further analysis, by using multiple logistic regression showed that the eight factors also significant predictors to the level of satisfaction. Higher patients' satisfaction was associated with improved access to care and continuity of care. However, light must be shed on availability of resources, technical quality and humaneness to improve overall patients' satisfaction.

Original languageEnglish
Pages (from-to)976-985
Number of pages10
JournalWorld Applied Sciences Journal
Volume17
Issue number8
Publication statusPublished - 2012

Fingerprint

National Health Programs
Turkey
Patient Satisfaction
Continuity of Patient Care
Education
Marital Status
Internship and Residency
Occupations
Health Status
Cross-Sectional Studies
Logistic Models
Head
Surveys and Questionnaires
Light

Keywords

  • Accessibility
  • Availability
  • Continuity of care
  • Humaneness
  • Technical QUALITY

ASJC Scopus subject areas

  • General

Cite this

Level of patients' satisfaction toward national health insurance in Istanbul City (Turkey). / Jadoo, Saad Ahmed Ali; Wan Puteh, Sharifa Ezat; Ahmed, Zafar; Jawdat, Ammar.

In: World Applied Sciences Journal, Vol. 17, No. 8, 2012, p. 976-985.

Research output: Contribution to journalArticle

Jadoo, Saad Ahmed Ali ; Wan Puteh, Sharifa Ezat ; Ahmed, Zafar ; Jawdat, Ammar. / Level of patients' satisfaction toward national health insurance in Istanbul City (Turkey). In: World Applied Sciences Journal. 2012 ; Vol. 17, No. 8. pp. 976-985.
@article{bb0226477d794ee5a90627a9f14c8833,
title = "Level of patients' satisfaction toward national health insurance in Istanbul City (Turkey)",
abstract = "A cross sectional study was carried out in July-October 2011 in Istanbul city, Turkey to determine the level of patients' satisfaction and factors influencing satisfaction toward newly reformed national health insurance. A total of 345 heads of houshold have been selected by using simple random sampling selection method. Data was collected via household's structured questionnaire and Patients' Satisfaction Questionnaire version II. The response rate was (89{\%}) and data was analyzed by using SPSS version 16.0. Age of respondents was around 20 to 70 years old with the mean age of 41.97 ± 13.87 years. Majority of clients' are educated till tertiary education (54.5{\%}) and most of them are currently employed (87.2{\%}). Among the respondents, more than half were satisfied toward national health insurance (53.3{\%}). Respondents were satisfied with domains of access to care (66.7{\%}); availability of resources (52.2{\%}); technical quality (56.5{\%}); overall satisfaction (55.9{\%}); continuity of care (68.7{\%}) and humaneness (53.6{\%}). In bivariate chi-square analysis, result of this study indicated that there were eight factors significantly associated with level of satisfaction i.e. age, gender, marital status, education, occupation, self perceived health status, area of residency and type of household's plan. Further analysis, by using multiple logistic regression showed that the eight factors also significant predictors to the level of satisfaction. Higher patients' satisfaction was associated with improved access to care and continuity of care. However, light must be shed on availability of resources, technical quality and humaneness to improve overall patients' satisfaction.",
keywords = "Accessibility, Availability, Continuity of care, Humaneness, Technical QUALITY",
author = "Jadoo, {Saad Ahmed Ali} and {Wan Puteh}, {Sharifa Ezat} and Zafar Ahmed and Ammar Jawdat",
year = "2012",
language = "English",
volume = "17",
pages = "976--985",
journal = "World Applied Sciences Journal",
issn = "1818-4952",
publisher = "International Digital Organization for Scientific Information",
number = "8",

}

TY - JOUR

T1 - Level of patients' satisfaction toward national health insurance in Istanbul City (Turkey)

AU - Jadoo, Saad Ahmed Ali

AU - Wan Puteh, Sharifa Ezat

AU - Ahmed, Zafar

AU - Jawdat, Ammar

PY - 2012

Y1 - 2012

N2 - A cross sectional study was carried out in July-October 2011 in Istanbul city, Turkey to determine the level of patients' satisfaction and factors influencing satisfaction toward newly reformed national health insurance. A total of 345 heads of houshold have been selected by using simple random sampling selection method. Data was collected via household's structured questionnaire and Patients' Satisfaction Questionnaire version II. The response rate was (89%) and data was analyzed by using SPSS version 16.0. Age of respondents was around 20 to 70 years old with the mean age of 41.97 ± 13.87 years. Majority of clients' are educated till tertiary education (54.5%) and most of them are currently employed (87.2%). Among the respondents, more than half were satisfied toward national health insurance (53.3%). Respondents were satisfied with domains of access to care (66.7%); availability of resources (52.2%); technical quality (56.5%); overall satisfaction (55.9%); continuity of care (68.7%) and humaneness (53.6%). In bivariate chi-square analysis, result of this study indicated that there were eight factors significantly associated with level of satisfaction i.e. age, gender, marital status, education, occupation, self perceived health status, area of residency and type of household's plan. Further analysis, by using multiple logistic regression showed that the eight factors also significant predictors to the level of satisfaction. Higher patients' satisfaction was associated with improved access to care and continuity of care. However, light must be shed on availability of resources, technical quality and humaneness to improve overall patients' satisfaction.

AB - A cross sectional study was carried out in July-October 2011 in Istanbul city, Turkey to determine the level of patients' satisfaction and factors influencing satisfaction toward newly reformed national health insurance. A total of 345 heads of houshold have been selected by using simple random sampling selection method. Data was collected via household's structured questionnaire and Patients' Satisfaction Questionnaire version II. The response rate was (89%) and data was analyzed by using SPSS version 16.0. Age of respondents was around 20 to 70 years old with the mean age of 41.97 ± 13.87 years. Majority of clients' are educated till tertiary education (54.5%) and most of them are currently employed (87.2%). Among the respondents, more than half were satisfied toward national health insurance (53.3%). Respondents were satisfied with domains of access to care (66.7%); availability of resources (52.2%); technical quality (56.5%); overall satisfaction (55.9%); continuity of care (68.7%) and humaneness (53.6%). In bivariate chi-square analysis, result of this study indicated that there were eight factors significantly associated with level of satisfaction i.e. age, gender, marital status, education, occupation, self perceived health status, area of residency and type of household's plan. Further analysis, by using multiple logistic regression showed that the eight factors also significant predictors to the level of satisfaction. Higher patients' satisfaction was associated with improved access to care and continuity of care. However, light must be shed on availability of resources, technical quality and humaneness to improve overall patients' satisfaction.

KW - Accessibility

KW - Availability

KW - Continuity of care

KW - Humaneness

KW - Technical QUALITY

UR - http://www.scopus.com/inward/record.url?scp=84861939041&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84861939041&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:84861939041

VL - 17

SP - 976

EP - 985

JO - World Applied Sciences Journal

JF - World Applied Sciences Journal

SN - 1818-4952

IS - 8

ER -