Knowledge management strategy and human capital management in hotel industry

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms' strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.

Original languageEnglish
Pages (from-to)3-14
Number of pages12
JournalJurnal Pengurusan
Volume38
Publication statusPublished - Sep 2013

Fingerprint

Knowledge management strategy
Hotels
Hotel industry
Human capital management
Human capital
Rating
Best practice
Innovativeness
Human resources
Knowledge management
Competitive advantage
Managers
Firm strategy

Keywords

  • Case study
  • Hotel
  • Human capital
  • Knowledge management
  • Strategy

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Accounting
  • Business and International Management

Cite this

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abstract = "The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms' strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.",
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AU - Mat Isa, Rosmah

AU - Arshad, Rasidah

AU - Hamzah, Noradiva

AU - Hashim, Noor Azuan

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AB - The present study explores the knowledge management strategy of Malaysian hotels in managing and leveraging their human capital. This study employs a case study approach, where interviews were conducted with human resource managers of seven hotels with different star ratings. Data are analyzed using NVivo and within and cross case analyses are performed to understand the different knowledge management strategies of Malaysian hotels to determine best practices in harnessing human capital in the hotel industry. The findings suggest that firms' strategies are influenced by knowledge management and human capital management. The higher the rating of the hotels, the more likely the hotel is to adopt a knowledge management strategy based upon a human oriented strategy. This influences the innovativeness and creativeness of their human capital, which, in turn, increases the competitive advantage of the firms.

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