Knowledge Management in Malaysian Banks: A Study of Causes and Effects

Hafizi M. Ali, Zawiyah Mohammad Yusof

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

The adoption of knowledge management (KM) practices by local commercial banks in Malaysia is perceived as the beginning of their emergence as knowledge-based institutions. Reports the results of a study aiming to identify the causes and effects of adopting KM practices among 10 local commercial banks in Malaysia. Analysis of the results confirmed that there is a relation between the causes and effects of implementing KM practices. KM equips organizations to be more competitive and provides better integration and sharing of information. Increases in knowledge sharing, both horizontally and vertically, along with increases in workers’ efficiency, appear to be common effects resulting from adopting KM practices. It is hoped that this study will encourage local banks to maximize the benefits that KM can offer.

Original languageEnglish
Pages (from-to)161-168
Number of pages8
JournalInformation Development
Volume20
Issue number3
DOIs
Publication statusPublished - 2004

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knowledge management
bank
cause
Malaysia
knowledge
worker
efficiency

Keywords

  • Banks
  • Financial services
  • Knowledge management
  • Knowledge organization
  • Malaysia

ASJC Scopus subject areas

  • Library and Information Sciences

Cite this

Knowledge Management in Malaysian Banks : A Study of Causes and Effects. / Ali, Hafizi M.; Mohammad Yusof, Zawiyah.

In: Information Development, Vol. 20, No. 3, 2004, p. 161-168.

Research output: Contribution to journalArticle

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