Job satisfaction and stress levels among community pharmacists in Malaysia

Win Wei Teong, Yew Keong Ng, Thomas Paraidathathu, Wei Wen Chong

Research output: Contribution to journalArticle

Abstract

Background: Community pharmacists have an important role in ensuring safe and effective use of medicines. However, poor job satisfaction and high stress levels may negatively affect job performance. Aim: This study evaluated job satisfaction and job stress levels, and associated factors, among community pharmacists in Klang Valley, Malaysia. Methods: A cross-sectional survey was conducted to assess job satisfaction and stress among community pharmacists. A sample of 286 respondents was selected using stratified-random clustered sampling. Levels of and factors affecting job satisfaction and stress, as reported by community pharmacists, were analysed. Results: There was a moderate level of job satisfaction among pharmacists (mean (±SD) score 3.39 ± 0.42; range 1–5). Job characteristics that provided the highest satisfaction were work environment and interpersonal relationships with coworkers. Stress levels among pharmacists were below the scale mid-point (mean (±SD) score 1.86 ± 0.44; range 1–4). Responsibility for patient care was perceived to contribute most to job stress. Ethnicity (p = 0.026) and average number of prescriptions filled daily (p = 0.016) significantly affected job satisfaction, whereas job stress was significantly affected by age (p < 0.001), years of experience (p = 0.003) and number of working hours/week (p = 0.003). Conclusions: This study demonstrates the effects of various demographic and job-related variables on community pharmacists’ job satisfaction and stress. Further research is required to gain a better understanding of factors affecting job satisfaction and stress among pharmacists across Malaysia, and their effects on professional practice and patient care.

Original languageEnglish
JournalJournal of Pharmacy Practice and Research
DOIs
Publication statusAccepted/In press - 1 Jan 2019

Fingerprint

Job satisfaction
Job Satisfaction
Malaysia
Pharmacists
Patient Care
Professional Practice
Prescriptions
Sampling
Cross-Sectional Studies
Demography

Keywords

  • community pharmacy
  • job satisfaction
  • job stress
  • pharmacy practice

ASJC Scopus subject areas

  • Pharmacy
  • Pharmacology (medical)

Cite this

Job satisfaction and stress levels among community pharmacists in Malaysia. / Teong, Win Wei; Ng, Yew Keong; Paraidathathu, Thomas; Chong, Wei Wen.

In: Journal of Pharmacy Practice and Research, 01.01.2019.

Research output: Contribution to journalArticle

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