Intellectual capital management practices

The case of Malaysian private hospitals

Noradiva Hamzah, Hazlina Hassan, Norman Mohd Saleh, Amrizah Kamarudin

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Intellectual capital has emerged as an indispensable element for enhanced productivity and sustained victory of organizations in this knowledge-based economy. In the healthcare industry, intellectual capital forms the basis for continuing innovation and subsequent performance. Hence, the management of hospitals needs a sound intellectual capital management in order to ensure their sustainability in a long run. Moreover, the activities of hospitals are generally depend more on intangible resources such as clinical skills, knowledge, expertise, experiences, competencies, doctor-patient relation, doctors' and hospital's reputation rather than physical resources like physical assets. For this study, Malaysian private hospitals were selected to investigate how hospitals are extracting the value of their intangible capital in order to sustain and be competitive. This study aims at providing empirical evidence on the intellectual capital management practices in Malaysian private hospitals. Data was collected from a series of interviews of five private hospitals in Malaysia. Cross-case study analysis was carried out in analysing the data collected to develop patterns found in the evidence. The study reveals that the intellectual capital management in hospital industry is quite unique especially in the human capital management and the relational capital management. For human capital management, clinical staffs' competencies are crucial. Interestingly, physicians are often do not direct employees of the hospitals. This leads to a unique relationship between the hospital and the physicians. Meanwhile for the relational capital management, this study also reveals that there is a unique relationship between the physicians and patients. This relationship will lead to the structural capital of the hospitals. It carries the hospitals' reputations and good names.

Original languageEnglish
Title of host publicationProceedings of the 18th European Conference on Knowledge Management, ECKM 2017
PublisherAcademic Conferences Limited
Pages424-431
Number of pages8
Volume1
ISBN (Electronic)9781911218487
Publication statusPublished - 1 Jan 2017
Event18th European Conference on Knowledge Management, ECKM 2017 - Barcelona, Spain
Duration: 7 Sep 20178 Sep 2017

Other

Other18th European Conference on Knowledge Management, ECKM 2017
CountrySpain
CityBarcelona
Period7/9/178/9/17

Fingerprint

Private hospitals
Management practices
Intellectual capital management
Physicians
Capital management
Human capital management
Doctors
Competency
Industry
Intellectual capital
Relational capital
Intangible capital
Staff
Innovation
Productivity
Management studies
Malaysia
Resources
Structural capital
Expertise

Keywords

  • Cross-case study analysis
  • Hospitals
  • Intellectual capital
  • Intellectual capital management
  • Interviews

ASJC Scopus subject areas

  • Information Systems and Management
  • Management Science and Operations Research

Cite this

Hamzah, N., Hassan, H., Mohd Saleh, N., & Kamarudin, A. (2017). Intellectual capital management practices: The case of Malaysian private hospitals. In Proceedings of the 18th European Conference on Knowledge Management, ECKM 2017 (Vol. 1, pp. 424-431). Academic Conferences Limited.

Intellectual capital management practices : The case of Malaysian private hospitals. / Hamzah, Noradiva; Hassan, Hazlina; Mohd Saleh, Norman; Kamarudin, Amrizah.

Proceedings of the 18th European Conference on Knowledge Management, ECKM 2017. Vol. 1 Academic Conferences Limited, 2017. p. 424-431.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Hamzah, N, Hassan, H, Mohd Saleh, N & Kamarudin, A 2017, Intellectual capital management practices: The case of Malaysian private hospitals. in Proceedings of the 18th European Conference on Knowledge Management, ECKM 2017. vol. 1, Academic Conferences Limited, pp. 424-431, 18th European Conference on Knowledge Management, ECKM 2017, Barcelona, Spain, 7/9/17.
Hamzah N, Hassan H, Mohd Saleh N, Kamarudin A. Intellectual capital management practices: The case of Malaysian private hospitals. In Proceedings of the 18th European Conference on Knowledge Management, ECKM 2017. Vol. 1. Academic Conferences Limited. 2017. p. 424-431
Hamzah, Noradiva ; Hassan, Hazlina ; Mohd Saleh, Norman ; Kamarudin, Amrizah. / Intellectual capital management practices : The case of Malaysian private hospitals. Proceedings of the 18th European Conference on Knowledge Management, ECKM 2017. Vol. 1 Academic Conferences Limited, 2017. pp. 424-431
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