Integrating CSF and change management for implementing campus ERP system

Raja Mohd Tariqi Raja Lope Ahmad, Zalinda Othman, Muriati Mukhtar

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Institutions of higher learning are currently facing a challenging environment, which demands the integration of business processes. Most institutions are facing reduction in operating budgets but at the same time the need for technology and business services have also increased. Enterprise resource planning (ERP) is a type of business technology that is rapidly catching the attention of institutions of higher learning in enhancing the administrative and academic functions. Without a solid history of successes and failures, implementers are at a disadvantage in knowing how best to implement ERP systems to enable them to provide operational and strategic benefits to their owners. This makes the task of implementing these systems more challenging. Due to these problems, this research is being carried out in order to develop an integration strategy, discovering important critical success factors and the necessary processes of implementing ERP system in a private institution of higher learning in Malaysia. In this study, one institution has been chosen for the case study. The needs of this institution in implementing ERP and the problems faced by the institution are being documented. The findings will be used as a ground work for more intensive study for all Malaysian higher learning institutions.

Original languageEnglish
Pages (from-to)189-204
Number of pages16
JournalInternational Journal of Information Systems and Change Management
Volume6
Issue number3
DOIs
Publication statusPublished - 2013

Fingerprint

Change management
Enterprise resource planning systems
Enterprise resource planning
Critical success factors
Business services
Malaysia
Business process
Disadvantage
Owners

Keywords

  • Change management
  • Enterprise resource planning
  • Implementation framework
  • Integration
  • Malaysia institution of higher education

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Decision Sciences(all)

Cite this

Integrating CSF and change management for implementing campus ERP system. / Ahmad, Raja Mohd Tariqi Raja Lope; Othman, Zalinda; Mukhtar, Muriati.

In: International Journal of Information Systems and Change Management, Vol. 6, No. 3, 2013, p. 189-204.

Research output: Contribution to journalArticle

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