Indicators for medical mistrust in healthcare–A review and standpoint from southeast Asia

Hew Hei Choy, Aniza Ismail

Research output: Contribution to journalReview article

2 Citations (Scopus)

Abstract

The relationship based on trust is exceptionally important in healthcare, where life or death and quality of health are major concerns. Relational crack jeopardises the provision of quality healthcare when trust is taken for granted. Trust is believed to be the vital key to minimise medical negligence, lawsuits and patient complaints towards healthcare providers while acting as an empowering agent to significant clinical outcomes. Trust is indispensable to healthcare. However, to identify its deterioration is not a simple feature. Moreover, lack of research and public dissemination complicate this topic further. Hence, understanding medical mistrust issues and their associated indicators is urgently needed to ensure the top-notch provision of healthcare. We employed narrative review methodology together with key terms matching for the selected electronic databases for this article. Our review concluded that an “Increasing number of medical litigations and complaints towards physicians”, “Physicians’ low mastery of interpersonal communication skill” and “Patients’ demand, practice, and non-disclosure of alternative treatments” are the possible indicators to predict mistrust. Efforts to restore and strengthen trust can only be made when these indicators are well understood firsthand.

Original languageEnglish
Pages (from-to)5-20
Number of pages16
JournalMalaysian Journal of Medical Sciences
Volume24
Issue number6
DOIs
Publication statusPublished - 1 Nov 2017

Fingerprint

Southeastern Asia
Delivery of Health Care
Physicians
Quality of Health Care
Malpractice
Jurisprudence
Health Personnel
Communication
Databases
Health
Research
Therapeutics

Keywords

  • Complementary & alternative medicine
  • Healthcare
  • Indicator
  • Interpersonal communication
  • Patient-physician-relationship
  • Trust

ASJC Scopus subject areas

  • Medicine(all)

Cite this

Indicators for medical mistrust in healthcare–A review and standpoint from southeast Asia. / Choy, Hew Hei; Ismail, Aniza.

In: Malaysian Journal of Medical Sciences, Vol. 24, No. 6, 01.11.2017, p. 5-20.

Research output: Contribution to journalReview article

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