Impact of user training and support on video-conferencing usage in organizations in Jordan using structural equation modelling analysis approach

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Information and communication technology is known for its impact on organization's competitive edge. However, no studies have been undertaken to research on video-conferencing in Jordan. This study seeks to identify the impact of user training and support on video conferencing usage in Jordan. A quantitative approach was used, employing questionnaire to collect data. A total of 1,800 questionnaires were distributed but only 434 were returned. Finally, 357 questionnaires were valid and thus, analysed using SPSS and AMOS. The findings show that user training and support can directly affect video conferencing usage and indirectly affect via user's perceived ease of use, but not their perceived ease of video conferencing usage. Thus, videoconferencing adoption in organizations in Jordan is impacted by user training and support, as a significant predictor.

Original languageEnglish
Pages (from-to)1553-1562
Number of pages10
JournalWorld Applied Sciences Journal
Volume19
Issue number11
DOIs
Publication statusPublished - 2012

Fingerprint

Video conferencing
Communication

Keywords

  • Computer-mediated communication
  • Information and communication technology
  • Jordan
  • User training and support
  • Video-conferencing

ASJC Scopus subject areas

  • General

Cite this

@article{deda5ef0cbb7473aaf1b13ccd53cce60,
title = "Impact of user training and support on video-conferencing usage in organizations in Jordan using structural equation modelling analysis approach",
abstract = "Information and communication technology is known for its impact on organization's competitive edge. However, no studies have been undertaken to research on video-conferencing in Jordan. This study seeks to identify the impact of user training and support on video conferencing usage in Jordan. A quantitative approach was used, employing questionnaire to collect data. A total of 1,800 questionnaires were distributed but only 434 were returned. Finally, 357 questionnaires were valid and thus, analysed using SPSS and AMOS. The findings show that user training and support can directly affect video conferencing usage and indirectly affect via user's perceived ease of use, but not their perceived ease of video conferencing usage. Thus, videoconferencing adoption in organizations in Jordan is impacted by user training and support, as a significant predictor.",
keywords = "Computer-mediated communication, Information and communication technology, Jordan, User training and support, Video-conferencing",
author = "Alkhaldi, {Ayman N.} and {Mohammad Yusof}, Zawiyah and {Ab Aziz}, {Mohd Juzaiddin}",
year = "2012",
doi = "10.5829/idosi.wasj.2012.19.11.2200",
language = "English",
volume = "19",
pages = "1553--1562",
journal = "World Applied Sciences Journal",
issn = "1818-4952",
publisher = "International Digital Organization for Scientific Information",
number = "11",

}

TY - JOUR

T1 - Impact of user training and support on video-conferencing usage in organizations in Jordan using structural equation modelling analysis approach

AU - Alkhaldi, Ayman N.

AU - Mohammad Yusof, Zawiyah

AU - Ab Aziz, Mohd Juzaiddin

PY - 2012

Y1 - 2012

N2 - Information and communication technology is known for its impact on organization's competitive edge. However, no studies have been undertaken to research on video-conferencing in Jordan. This study seeks to identify the impact of user training and support on video conferencing usage in Jordan. A quantitative approach was used, employing questionnaire to collect data. A total of 1,800 questionnaires were distributed but only 434 were returned. Finally, 357 questionnaires were valid and thus, analysed using SPSS and AMOS. The findings show that user training and support can directly affect video conferencing usage and indirectly affect via user's perceived ease of use, but not their perceived ease of video conferencing usage. Thus, videoconferencing adoption in organizations in Jordan is impacted by user training and support, as a significant predictor.

AB - Information and communication technology is known for its impact on organization's competitive edge. However, no studies have been undertaken to research on video-conferencing in Jordan. This study seeks to identify the impact of user training and support on video conferencing usage in Jordan. A quantitative approach was used, employing questionnaire to collect data. A total of 1,800 questionnaires were distributed but only 434 were returned. Finally, 357 questionnaires were valid and thus, analysed using SPSS and AMOS. The findings show that user training and support can directly affect video conferencing usage and indirectly affect via user's perceived ease of use, but not their perceived ease of video conferencing usage. Thus, videoconferencing adoption in organizations in Jordan is impacted by user training and support, as a significant predictor.

KW - Computer-mediated communication

KW - Information and communication technology

KW - Jordan

KW - User training and support

KW - Video-conferencing

UR - http://www.scopus.com/inward/record.url?scp=84870034310&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84870034310&partnerID=8YFLogxK

U2 - 10.5829/idosi.wasj.2012.19.11.2200

DO - 10.5829/idosi.wasj.2012.19.11.2200

M3 - Article

AN - SCOPUS:84870034310

VL - 19

SP - 1553

EP - 1562

JO - World Applied Sciences Journal

JF - World Applied Sciences Journal

SN - 1818-4952

IS - 11

ER -