Status keluarga malaysia dalam perspektif kualiti

Translated title of the contribution: Family status in quality perspective

P. L Rika Fatimah, Abdul Aziz Jemain

Research output: Contribution to journalArticle

Abstract

The well being of a family, whether its good or bad, is reflected to its society. Family, as an organisation, is a source for producing human capital with certain standard quality. Therefore, it is important to continously improve the quality of family. The aim of this study is to investigate the quality of satisfaction and performance of family life among Malaysians. This effort would help to identify the measures that need to be prioritised for the improvement of family life. To measure the quality of family performance, quality based approaches based on certain well known theory such as customer satisfaction and organisational performance are utilized. Samples involved 1,213 respondents, who are married and have children, are selected from Peninsular Malaysia. Three dimensions that have been identified as important parameters for assessing family performance are family relationship, family development and family sustainability. The result shows that family sustainability (43.2%) has strong influenced to the status of dissatisfaction in family. Furthermore, family development (37.3%) has major influenced towards performance in family. In this study, the two quality based approaches are used to analyse the responses of respondent in determining the priorities for improvement on quality of family.

Original languageUndefined/Unknown
Pages (from-to)735-743
Number of pages9
JournalSains Malaysiana
Volume38
Issue number5
Publication statusPublished - Oct 2009

Fingerprint

Family life
Sustainability
Human capital
Well-being
Dissatisfaction
Quality standards
Malaysia
Organizational performance
Customer satisfaction

Keywords

  • Customer satisfaction
  • Family performance
  • Family satisfaction
  • Organisational performance

ASJC Scopus subject areas

  • General

Cite this

Fatimah, P. L. R., & Jemain, A. A. (2009). Status keluarga malaysia dalam perspektif kualiti. Sains Malaysiana, 38(5), 735-743.

Status keluarga malaysia dalam perspektif kualiti. / Fatimah, P. L Rika; Jemain, Abdul Aziz.

In: Sains Malaysiana, Vol. 38, No. 5, 10.2009, p. 735-743.

Research output: Contribution to journalArticle

Fatimah, PLR & Jemain, AA 2009, 'Status keluarga malaysia dalam perspektif kualiti', Sains Malaysiana, vol. 38, no. 5, pp. 735-743.
Fatimah PLR, Jemain AA. Status keluarga malaysia dalam perspektif kualiti. Sains Malaysiana. 2009 Oct;38(5):735-743.
Fatimah, P. L Rika ; Jemain, Abdul Aziz. / Status keluarga malaysia dalam perspektif kualiti. In: Sains Malaysiana. 2009 ; Vol. 38, No. 5. pp. 735-743.
@article{613a1f5b8a03464f86e3a8cc8b06a09c,
title = "Status keluarga malaysia dalam perspektif kualiti",
abstract = "The well being of a family, whether its good or bad, is reflected to its society. Family, as an organisation, is a source for producing human capital with certain standard quality. Therefore, it is important to continously improve the quality of family. The aim of this study is to investigate the quality of satisfaction and performance of family life among Malaysians. This effort would help to identify the measures that need to be prioritised for the improvement of family life. To measure the quality of family performance, quality based approaches based on certain well known theory such as customer satisfaction and organisational performance are utilized. Samples involved 1,213 respondents, who are married and have children, are selected from Peninsular Malaysia. Three dimensions that have been identified as important parameters for assessing family performance are family relationship, family development and family sustainability. The result shows that family sustainability (43.2{\%}) has strong influenced to the status of dissatisfaction in family. Furthermore, family development (37.3{\%}) has major influenced towards performance in family. In this study, the two quality based approaches are used to analyse the responses of respondent in determining the priorities for improvement on quality of family.",
keywords = "Customer satisfaction, Family performance, Family satisfaction, Organisational performance",
author = "Fatimah, {P. L Rika} and Jemain, {Abdul Aziz}",
year = "2009",
month = "10",
language = "Undefined/Unknown",
volume = "38",
pages = "735--743",
journal = "Sains Malaysiana",
issn = "0126-6039",
publisher = "Penerbit Universiti Kebangsaan Malaysia",
number = "5",

}

TY - JOUR

T1 - Status keluarga malaysia dalam perspektif kualiti

AU - Fatimah, P. L Rika

AU - Jemain, Abdul Aziz

PY - 2009/10

Y1 - 2009/10

N2 - The well being of a family, whether its good or bad, is reflected to its society. Family, as an organisation, is a source for producing human capital with certain standard quality. Therefore, it is important to continously improve the quality of family. The aim of this study is to investigate the quality of satisfaction and performance of family life among Malaysians. This effort would help to identify the measures that need to be prioritised for the improvement of family life. To measure the quality of family performance, quality based approaches based on certain well known theory such as customer satisfaction and organisational performance are utilized. Samples involved 1,213 respondents, who are married and have children, are selected from Peninsular Malaysia. Three dimensions that have been identified as important parameters for assessing family performance are family relationship, family development and family sustainability. The result shows that family sustainability (43.2%) has strong influenced to the status of dissatisfaction in family. Furthermore, family development (37.3%) has major influenced towards performance in family. In this study, the two quality based approaches are used to analyse the responses of respondent in determining the priorities for improvement on quality of family.

AB - The well being of a family, whether its good or bad, is reflected to its society. Family, as an organisation, is a source for producing human capital with certain standard quality. Therefore, it is important to continously improve the quality of family. The aim of this study is to investigate the quality of satisfaction and performance of family life among Malaysians. This effort would help to identify the measures that need to be prioritised for the improvement of family life. To measure the quality of family performance, quality based approaches based on certain well known theory such as customer satisfaction and organisational performance are utilized. Samples involved 1,213 respondents, who are married and have children, are selected from Peninsular Malaysia. Three dimensions that have been identified as important parameters for assessing family performance are family relationship, family development and family sustainability. The result shows that family sustainability (43.2%) has strong influenced to the status of dissatisfaction in family. Furthermore, family development (37.3%) has major influenced towards performance in family. In this study, the two quality based approaches are used to analyse the responses of respondent in determining the priorities for improvement on quality of family.

KW - Customer satisfaction

KW - Family performance

KW - Family satisfaction

KW - Organisational performance

UR - http://www.scopus.com/inward/record.url?scp=70350769254&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=70350769254&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:70350769254

VL - 38

SP - 735

EP - 743

JO - Sains Malaysiana

JF - Sains Malaysiana

SN - 0126-6039

IS - 5

ER -