Facility management indicators for high-rise residential property in Malaysia

Research output: Contribution to journalArticle

9 Citations (Scopus)

Abstract

Living in a residential high-rise is now becoming a lifestyle trend among the urban professional community in Malaysia. As opposed to a landed property, in a residential high-rise, residents must set up a Management Corporation (MC) to regulate and manage all the amenities provided by the developer, as stipulated in the Strata Title Act of 1985. To a certain extent, the idea seems to work successfully for about a few years after the housing schemes are granted with the final title. However, as time goes by and management becomes more ineffective, a gap grows between the residents and the council members of the MC, which is made up of a select group of residents. This research focuses on the indicators for sustainable facility management. We used residents' satisfaction levels as the primary measurement criteria used to identify and measure the gap between the residents and the Management Corporation, and we analyzed our data using ANOVA and MANOVA. Further analysis is conducted using the Bonferonni test to determine differences among groups of respondents. The findings of this research revealed that there were significant differences in terms of satisfaction between the Management Corporation and the residents, as the Management Corporation reported a higher level of satisfaction compared to the residents in every criterion.

Original languageEnglish
Pages (from-to)267-276
Number of pages10
JournalWSEAS Transactions on Environment and Development
Volume6
Issue number4
Publication statusPublished - Apr 2010

Fingerprint

Malaysia
resident
corporation
management
Industry
landed property
amenity
social stratum
Analysis of variance (ANOVA)
research focus
indicator
lifestyle
Group
housing
act
trend
community

Keywords

  • Building management
  • Facility management
  • Management corporation
  • Property management
  • Resident satisfaction
  • Residential highrise
  • Strata title
  • Sustainable indicators

ASJC Scopus subject areas

  • Environmental Science(all)
  • Geography, Planning and Development
  • Energy(all)

Cite this

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title = "Facility management indicators for high-rise residential property in Malaysia",
abstract = "Living in a residential high-rise is now becoming a lifestyle trend among the urban professional community in Malaysia. As opposed to a landed property, in a residential high-rise, residents must set up a Management Corporation (MC) to regulate and manage all the amenities provided by the developer, as stipulated in the Strata Title Act of 1985. To a certain extent, the idea seems to work successfully for about a few years after the housing schemes are granted with the final title. However, as time goes by and management becomes more ineffective, a gap grows between the residents and the council members of the MC, which is made up of a select group of residents. This research focuses on the indicators for sustainable facility management. We used residents' satisfaction levels as the primary measurement criteria used to identify and measure the gap between the residents and the Management Corporation, and we analyzed our data using ANOVA and MANOVA. Further analysis is conducted using the Bonferonni test to determine differences among groups of respondents. The findings of this research revealed that there were significant differences in terms of satisfaction between the Management Corporation and the residents, as the Management Corporation reported a higher level of satisfaction compared to the residents in every criterion.",
keywords = "Building management, Facility management, Management corporation, Property management, Resident satisfaction, Residential highrise, Strata title, Sustainable indicators",
author = "{Che Ani}, {Adi Irfan} and {Mohd Tawil}, Norngainy and A. Sairi and {Abdullah @ Goh Tuo Ho}, Nurakmal and {Mohd Tahir}, Mazlan and Mastor Surat",
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AU - Che Ani, Adi Irfan

AU - Mohd Tawil, Norngainy

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AU - Mohd Tahir, Mazlan

AU - Surat, Mastor

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