Exploring the role of Transactive Memory System (TMS) for knowledge transfer processes in Malaysia E-government IT outsourcing

Nor Aziati Abdul Hamid, Juhana Salim

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

Knowledge transfer has attracted much attention to researchers and practitioners in recent years since knowledge transfer has been considered as a critical determinant of an organization's capacity to confer sustainable competitive advantage. Despite extensive research on knowledge transfer issues, there is a dearth of research that has explicitly focused on the role of transactive memory in enabling intra-organizational knowledge transfer in information technology (IT) outsourcing context, particularly e-government IT outsourcing. Although the information systems literature has recently acknowledged the role of transactive memory plays in improving knowledge processes, most of the research is still in the basic concept of transactive memory which is emphasized more on the individual communication concept rather than integrating those concept with the existing organization memory system. Moreover, it is still at a conceptual level rather than practical action for a firm to address. Therefore, this paper attempts to fill this gap by examining the factors that have been cited as significant influences on the ability to transfer knowledge from the vendor to the client organizations in the context of e-government IT outsourcing, and examine the role of transactive memory system towards effective knowledge transfer process between organizations. Drawing on several theoretical streams, this paper will propose an integrated conceptual framework of inter-organizational knowledge transfer which further can be used for research enhancement.

Original languageEnglish
Title of host publicationProceedings - 2010 International Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10
Pages303-309
Number of pages7
DOIs
Publication statusPublished - 2010
EventInternational Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10 - Shah Alam
Duration: 17 Mar 201018 Mar 2010

Other

OtherInternational Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10
CityShah Alam
Period17/3/1018/3/10

Fingerprint

Outsourcing
Information technology
Data storage equipment
Information systems
Communication

Keywords

  • Information Technology Outsourcing (ITO)
  • Knowledge management
  • Knowledge transfer
  • Organizational learning
  • Transactive Memory System (TMS)

ASJC Scopus subject areas

  • Information Systems

Cite this

Hamid, N. A. A., & Salim, J. (2010). Exploring the role of Transactive Memory System (TMS) for knowledge transfer processes in Malaysia E-government IT outsourcing. In Proceedings - 2010 International Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10 (pp. 303-309). [5466896] https://doi.org/10.1109/INFRKM.2010.5466896

Exploring the role of Transactive Memory System (TMS) for knowledge transfer processes in Malaysia E-government IT outsourcing. / Hamid, Nor Aziati Abdul; Salim, Juhana.

Proceedings - 2010 International Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10. 2010. p. 303-309 5466896.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Hamid, NAA & Salim, J 2010, Exploring the role of Transactive Memory System (TMS) for knowledge transfer processes in Malaysia E-government IT outsourcing. in Proceedings - 2010 International Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10., 5466896, pp. 303-309, International Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10, Shah Alam, 17/3/10. https://doi.org/10.1109/INFRKM.2010.5466896
Hamid NAA, Salim J. Exploring the role of Transactive Memory System (TMS) for knowledge transfer processes in Malaysia E-government IT outsourcing. In Proceedings - 2010 International Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10. 2010. p. 303-309. 5466896 https://doi.org/10.1109/INFRKM.2010.5466896
Hamid, Nor Aziati Abdul ; Salim, Juhana. / Exploring the role of Transactive Memory System (TMS) for knowledge transfer processes in Malaysia E-government IT outsourcing. Proceedings - 2010 International Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10. 2010. pp. 303-309
@inproceedings{2d3da5940c90454cad3e85a7482506ca,
title = "Exploring the role of Transactive Memory System (TMS) for knowledge transfer processes in Malaysia E-government IT outsourcing",
abstract = "Knowledge transfer has attracted much attention to researchers and practitioners in recent years since knowledge transfer has been considered as a critical determinant of an organization's capacity to confer sustainable competitive advantage. Despite extensive research on knowledge transfer issues, there is a dearth of research that has explicitly focused on the role of transactive memory in enabling intra-organizational knowledge transfer in information technology (IT) outsourcing context, particularly e-government IT outsourcing. Although the information systems literature has recently acknowledged the role of transactive memory plays in improving knowledge processes, most of the research is still in the basic concept of transactive memory which is emphasized more on the individual communication concept rather than integrating those concept with the existing organization memory system. Moreover, it is still at a conceptual level rather than practical action for a firm to address. Therefore, this paper attempts to fill this gap by examining the factors that have been cited as significant influences on the ability to transfer knowledge from the vendor to the client organizations in the context of e-government IT outsourcing, and examine the role of transactive memory system towards effective knowledge transfer process between organizations. Drawing on several theoretical streams, this paper will propose an integrated conceptual framework of inter-organizational knowledge transfer which further can be used for research enhancement.",
keywords = "Information Technology Outsourcing (ITO), Knowledge management, Knowledge transfer, Organizational learning, Transactive Memory System (TMS)",
author = "Hamid, {Nor Aziati Abdul} and Juhana Salim",
year = "2010",
doi = "10.1109/INFRKM.2010.5466896",
language = "English",
isbn = "9781424456512",
pages = "303--309",
booktitle = "Proceedings - 2010 International Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10",

}

TY - GEN

T1 - Exploring the role of Transactive Memory System (TMS) for knowledge transfer processes in Malaysia E-government IT outsourcing

AU - Hamid, Nor Aziati Abdul

AU - Salim, Juhana

PY - 2010

Y1 - 2010

N2 - Knowledge transfer has attracted much attention to researchers and practitioners in recent years since knowledge transfer has been considered as a critical determinant of an organization's capacity to confer sustainable competitive advantage. Despite extensive research on knowledge transfer issues, there is a dearth of research that has explicitly focused on the role of transactive memory in enabling intra-organizational knowledge transfer in information technology (IT) outsourcing context, particularly e-government IT outsourcing. Although the information systems literature has recently acknowledged the role of transactive memory plays in improving knowledge processes, most of the research is still in the basic concept of transactive memory which is emphasized more on the individual communication concept rather than integrating those concept with the existing organization memory system. Moreover, it is still at a conceptual level rather than practical action for a firm to address. Therefore, this paper attempts to fill this gap by examining the factors that have been cited as significant influences on the ability to transfer knowledge from the vendor to the client organizations in the context of e-government IT outsourcing, and examine the role of transactive memory system towards effective knowledge transfer process between organizations. Drawing on several theoretical streams, this paper will propose an integrated conceptual framework of inter-organizational knowledge transfer which further can be used for research enhancement.

AB - Knowledge transfer has attracted much attention to researchers and practitioners in recent years since knowledge transfer has been considered as a critical determinant of an organization's capacity to confer sustainable competitive advantage. Despite extensive research on knowledge transfer issues, there is a dearth of research that has explicitly focused on the role of transactive memory in enabling intra-organizational knowledge transfer in information technology (IT) outsourcing context, particularly e-government IT outsourcing. Although the information systems literature has recently acknowledged the role of transactive memory plays in improving knowledge processes, most of the research is still in the basic concept of transactive memory which is emphasized more on the individual communication concept rather than integrating those concept with the existing organization memory system. Moreover, it is still at a conceptual level rather than practical action for a firm to address. Therefore, this paper attempts to fill this gap by examining the factors that have been cited as significant influences on the ability to transfer knowledge from the vendor to the client organizations in the context of e-government IT outsourcing, and examine the role of transactive memory system towards effective knowledge transfer process between organizations. Drawing on several theoretical streams, this paper will propose an integrated conceptual framework of inter-organizational knowledge transfer which further can be used for research enhancement.

KW - Information Technology Outsourcing (ITO)

KW - Knowledge management

KW - Knowledge transfer

KW - Organizational learning

KW - Transactive Memory System (TMS)

UR - http://www.scopus.com/inward/record.url?scp=77953905114&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=77953905114&partnerID=8YFLogxK

U2 - 10.1109/INFRKM.2010.5466896

DO - 10.1109/INFRKM.2010.5466896

M3 - Conference contribution

AN - SCOPUS:77953905114

SN - 9781424456512

SP - 303

EP - 309

BT - Proceedings - 2010 International Conference on Information Retrieval and Knowledge Management: Exploring the Invisible World, CAMP'10

ER -