Examining the impact of visitors' emotions and perceived quality towards satisfaction and revisit intention to theme parks

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

Theme parks attempt to create enjoyable and amazing experiences for visitors. As a result, theme parks are important sectors within the tourism industry, which has grown dramatically with theme parks becoming the main tourist destinations in some countries. The purpose of this research is to analyze how the perceived quality and emotions of visitors in Malaysia's theme park environments influence their satisfaction and behavioral intentions to revisit. Three main factors that will influence visitors 'satisfaction towards theme parks and their behavioral intentions to revisit are perceived quality, arousal-based experiences and pleasure-based experiences. This study involves 320 respondents, employing a questionnaire survey as the main method of data collection. The results of the study indicate that two significant predictors that influence the satisfaction among the theme park visitors are arousal-based experiences and perceived service quality. The theme parks' managements can use the findings of this study in planning and executing marketing strategies to improve the theme park service offerings.

Original languageEnglish
Pages (from-to)97-109
Number of pages13
JournalJurnal Pengurusan
Volume35
Publication statusPublished - Sep 2012

Fingerprint

Revisit intention
Perceived quality
Emotion
Theme park
Behavioral intention
Arousal
Tourist destination
Factors
Questionnaire survey
Pleasure
Predictors
Planning
Malaysia
Visitor satisfaction
Tourism industry
Data collection
Marketing strategy
Perceived service quality

Keywords

  • Perceived quality
  • Revisit intention
  • Theme park
  • Visitor's emotions

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Accounting
  • Business and International Management

Cite this

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abstract = "Theme parks attempt to create enjoyable and amazing experiences for visitors. As a result, theme parks are important sectors within the tourism industry, which has grown dramatically with theme parks becoming the main tourist destinations in some countries. The purpose of this research is to analyze how the perceived quality and emotions of visitors in Malaysia's theme park environments influence their satisfaction and behavioral intentions to revisit. Three main factors that will influence visitors 'satisfaction towards theme parks and their behavioral intentions to revisit are perceived quality, arousal-based experiences and pleasure-based experiences. This study involves 320 respondents, employing a questionnaire survey as the main method of data collection. The results of the study indicate that two significant predictors that influence the satisfaction among the theme park visitors are arousal-based experiences and perceived service quality. The theme parks' managements can use the findings of this study in planning and executing marketing strategies to improve the theme park service offerings.",
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AU - Omar, Nor Asiah

AU - Evin, Chin

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AB - Theme parks attempt to create enjoyable and amazing experiences for visitors. As a result, theme parks are important sectors within the tourism industry, which has grown dramatically with theme parks becoming the main tourist destinations in some countries. The purpose of this research is to analyze how the perceived quality and emotions of visitors in Malaysia's theme park environments influence their satisfaction and behavioral intentions to revisit. Three main factors that will influence visitors 'satisfaction towards theme parks and their behavioral intentions to revisit are perceived quality, arousal-based experiences and pleasure-based experiences. This study involves 320 respondents, employing a questionnaire survey as the main method of data collection. The results of the study indicate that two significant predictors that influence the satisfaction among the theme park visitors are arousal-based experiences and perceived service quality. The theme parks' managements can use the findings of this study in planning and executing marketing strategies to improve the theme park service offerings.

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