Examining linguistic proficiency in the multilingual glocal workplace: a Malaysian case study

Sze Seau Lee, Yew Lie Koo

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The study was conceived from the concern that the twenty-first-century workplace in Malaysia lacks locally sited and empirically based research that provide evidence for a grounded view of language proficiency and use beyond the dominant idealized notion of Standard English language models for education policy. A qualitative case study of a Malaysian airline company was conducted to provide an analytic description of the features of linguistic proficiency and their use in the multilingual glocal workplace. Using emails, interviews and field observations, the findings point to a pluralistic view of linguistic proficiency that embraces functional business English, Malaysian English, English as a lingua franca and the use of other language codes. While the English language is shown to be dominant in the workplace, the data demonstrate the importance of a pluralistic view of linguistic proficiency in diverse glocal contexts. The study also provides insights into how language pedagogy in higher education can support diversity in the workplace.

Original languageEnglish
Pages (from-to)46-61
Number of pages16
JournalLanguage and Intercultural Communication
Volume15
Issue number1
DOIs
Publication statusPublished - 2 Jan 2015
Externally publishedYes

Fingerprint

Linguistics
workplace
linguistics
Education
English language
language code
Electronic mail
standard language
Industry
language
twenty-first century
Malaysia
education
lack
interview
evidence

Keywords

  • ELF
  • language use
  • linguistic proficiency
  • Malaysian English
  • multilingualism
  • workplace

ASJC Scopus subject areas

  • Communication
  • Linguistics and Language

Cite this

Examining linguistic proficiency in the multilingual glocal workplace : a Malaysian case study. / Lee, Sze Seau; Koo, Yew Lie.

In: Language and Intercultural Communication, Vol. 15, No. 1, 02.01.2015, p. 46-61.

Research output: Contribution to journalArticle

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