Examining gaps between students' expectations and experiences in a private university

Mohd Mahzan Awang, Abdul Razak Ahmad, Nora'asikin Abu Bakar, Sayuti Abd Ghani, Che Pee Saad, Saliza Husin, Zaharuddin Hashim, Mohd Asrul Hery Ibrahim, Alfitri

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

This study examined students' expectations and experiences of academic and social life in a private university. This study employed a survey research design in which a set of fixed-response and open-ended questionnaire has been used. The questionnaire contains five main areas, namely (1) conducive campus facilities and learning environment; (2) good support services; (3) attractive co-curricular activities; (4) positive socio-relationship with university staff and lecturers; and (5) sociorelationship with local community. A total number of 540 university students were randomly selected to participate in this study. Numeric data collected was analysed using descriptive and inferential statistics. Narrative data collected was used to expand the views regarding the areas explored. Results indicated that there is a significant difference between students' expectations and their experiences with regards to the academic qualities and social life. Results in this study revealed that most of the students' expectations were not met. This is alarming for the survival of private universities as it would affect the university's reputation and students' unwillingness to recommend for others. This study also found that improvement on campus facilities and socio-interaction with university staff are the most important aspects for students. Therefore, a prompt action to improve and upgrade those aspects is vital. This paper recommends a specific action to overcome gaps between expectations and experiences by using a holistic approach.

Original languageEnglish
Pages (from-to)396-401
Number of pages6
JournalMediterranean Journal of Social Sciences
Volume5
Issue number8
DOIs
Publication statusPublished - 2014

Fingerprint

private university
experience
student
university
staff
inferential statistics
questionnaire
holistic approach
survey research
descriptive statistics
reputation
research planning
learning environment
university teacher
narrative
interaction
community
Staff
Questionnaire
Campus

Keywords

  • Expectations
  • Experiences
  • Gaps
  • Private university
  • Social life
  • Student's satisfaction

ASJC Scopus subject areas

  • Social Sciences(all)
  • Arts and Humanities(all)
  • Economics, Econometrics and Finance(all)

Cite this

Examining gaps between students' expectations and experiences in a private university. / Awang, Mohd Mahzan; Ahmad, Abdul Razak; Bakar, Nora'asikin Abu; Ghani, Sayuti Abd; Saad, Che Pee; Husin, Saliza; Hashim, Zaharuddin; Hery Ibrahim, Mohd Asrul; Alfitri.

In: Mediterranean Journal of Social Sciences, Vol. 5, No. 8, 2014, p. 396-401.

Research output: Contribution to journalArticle

Awang, Mohd Mahzan ; Ahmad, Abdul Razak ; Bakar, Nora'asikin Abu ; Ghani, Sayuti Abd ; Saad, Che Pee ; Husin, Saliza ; Hashim, Zaharuddin ; Hery Ibrahim, Mohd Asrul ; Alfitri. / Examining gaps between students' expectations and experiences in a private university. In: Mediterranean Journal of Social Sciences. 2014 ; Vol. 5, No. 8. pp. 396-401.
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