Evaluating E-government system effectiveness using an integrated socio-technical and fit approach

Maryati Mohd. Yusof, Azizatul Yusna Ahmed Yusuff

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Most information systems fail to achieve their objectives for a variety of reasons including over budget, out of scope and inability to fulfill the stakeholders' and users' expectations. Researchers have different perspectives and use multiple definitions and measurement methods to evaluate the effectiveness and the success of information systems due to their complexity and subjectivity. This study used HOT-fit (Human, Organization, Technology and fit) Evaluation Framework to evaluate the effectiveness or the success of a Malaysian Electronic Government application, namely Project Monitoring System (PMS) as the case study. The data collection methods used in this qualitative research include in-depth interview, observation and document analysis. This study shows that PMS has not achieved the expected effectiveness level and there were misfits among human, organization and technology factors. To fully achieve the goal as a complete system, SPP II has to undergo further enhancement and solve all the related problems and issues. A number of factors influencing system effectiveness and lessons learned were identified and could guide future IS development. The factors include: system quality, information quality, service quality, system development, system use, user satisfaction, organization structure and organization environment. The findings of this study also show that the HOT-fit Evaluation Framework can be used flexibly in evaluating Electronic Government project.

Original languageEnglish
Pages (from-to)894-906
Number of pages13
JournalInformation Technology Journal
Volume12
Issue number5
DOIs
Publication statusPublished - 2013

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Information systems
Monitoring

Keywords

  • E-goveminent
  • Evaluation
  • Fit
  • Framework
  • Information systems
  • System effectiveness

ASJC Scopus subject areas

  • Computer Science (miscellaneous)

Cite this

Evaluating E-government system effectiveness using an integrated socio-technical and fit approach. / Mohd. Yusof, Maryati; Yusuff, Azizatul Yusna Ahmed.

In: Information Technology Journal, Vol. 12, No. 5, 2013, p. 894-906.

Research output: Contribution to journalArticle

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