Evaluating e-government services in Malaysia using the EGOVSAT model

Emy Salfarina Alias, Siti Hajar Mohd. Idris, Noraidah Sahari @ Ashaari, Hasmiah Kasimin

Research output: Chapter in Book/Report/Conference proceedingConference contribution

9 Citations (Scopus)

Abstract

Electronic Government (e-Government) is an initiative to deliver services to citizens, businesses and government agencies. It enables citizen to access information and government services by using the Internet and other computer resources. Its implementation has improved the efficiency of governance and government services in Malaysia. However, studies have shown that the adoption of E-Government is still low among Malaysians. Using the EGOVSAT Model, this paper aims to evaluate user satisfaction of e-Government services in Malaysia and identify its significant predictors. The satisfaction model consists of five main constructs which include utility, reliability, efficiency, customization and flexibility. To measure the level of user satisfaction, a survey approach is employed. By using multistage stratified random sampling, a total of 620 questionnaires were distributed to nine regions in Selangor. Reliability test, regression analysis and correlation analysis were done to obtain appropriate results. The results indicate that four constructs were found significant and positively related to citizen satisfaction.

Original languageEnglish
Title of host publicationProceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011
DOIs
Publication statusPublished - 2011
Event2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011 - Bandung
Duration: 17 Jul 201119 Jul 2011

Other

Other2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011
CityBandung
Period17/7/1119/7/11

Fingerprint

Regression analysis
Internet
Sampling
Industry

Keywords

  • customization
  • E-government
  • flexibility
  • user satisfaction
  • utility

ASJC Scopus subject areas

  • Information Systems
  • Electrical and Electronic Engineering

Cite this

Alias, E. S., Mohd. Idris, S. H., Sahari @ Ashaari, N., & Kasimin, H. (2011). Evaluating e-government services in Malaysia using the EGOVSAT model. In Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011 [6021740] https://doi.org/10.1109/ICEEI.2011.6021740

Evaluating e-government services in Malaysia using the EGOVSAT model. / Alias, Emy Salfarina; Mohd. Idris, Siti Hajar; Sahari @ Ashaari, Noraidah; Kasimin, Hasmiah.

Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011. 2011. 6021740.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Alias, ES, Mohd. Idris, SH, Sahari @ Ashaari, N & Kasimin, H 2011, Evaluating e-government services in Malaysia using the EGOVSAT model. in Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011., 6021740, 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011, Bandung, 17/7/11. https://doi.org/10.1109/ICEEI.2011.6021740
Alias ES, Mohd. Idris SH, Sahari @ Ashaari N, Kasimin H. Evaluating e-government services in Malaysia using the EGOVSAT model. In Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011. 2011. 6021740 https://doi.org/10.1109/ICEEI.2011.6021740
Alias, Emy Salfarina ; Mohd. Idris, Siti Hajar ; Sahari @ Ashaari, Noraidah ; Kasimin, Hasmiah. / Evaluating e-government services in Malaysia using the EGOVSAT model. Proceedings of the 2011 International Conference on Electrical Engineering and Informatics, ICEEI 2011. 2011.
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