Evaluating business value of IT towards optimisation of the application portfolio

Lily Sun, Kecheng Liu, Dian Indrayani Ambari, Vaughan Michell

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

Information technology has become heavily embedded in business operations. As business needs change over time, IT applications are expected to continue providing required support. Whether the existing IT applications are still fit for the business purpose they were intended or new IT applications should be introduced is a strategic decision for business, IT and business-aligned IT. In this article, we present a method that aims to analyse business functions and IT roles and to evaluate business-aligned IT from both social and technical perspectives. The method introduces a set of techniques that systematically supports the evaluation of the existing IT applications in relation to their technical capabilities for maximising business value. Furthermore, we discuss the evaluation process and results that are illustrated and validated through a real-life case study of a UK borough council and followed by discussion on implications for researchers and practitioners.

Original languageEnglish
Pages (from-to)378-399
Number of pages22
JournalEnterprise Information Systems
Volume10
Issue number4
DOIs
Publication statusPublished - 3 May 2016

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Industry
Business value of IT
Information technology
Evaluation

Keywords

  • business and IT service mapping
  • business–IT alignment
  • IS services
  • IT rationalisation
  • social value of IT

ASJC Scopus subject areas

  • Computer Science Applications
  • Information Systems and Management

Cite this

Evaluating business value of IT towards optimisation of the application portfolio. / Sun, Lily; Liu, Kecheng; Ambari, Dian Indrayani; Michell, Vaughan.

In: Enterprise Information Systems, Vol. 10, No. 4, 03.05.2016, p. 378-399.

Research output: Contribution to journalArticle

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