Estimating the right allocation of resources on weekends and public holidays in Green Zone using hybrid methods

N. S.M. Yusoff, Choong Yeun Liong, Wan Rosmanira Ismail, Abu Yazid Md Noh, Nur Amalina Mohd Noor

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Long patient waiting time and congestion is a major problem faced by Green Zone in Emergency Department at Hospital Universiti Sains Malaysia (EDHUSM) especially during weekends and public holidays. Even though the Green Zone is servicing only the non-critical patients, patient waiting time, causing the department fails to achieve its Key Performance Indicator (KPI). The long waiting time is due to the insufficient resources provided during the weekends and public holidays versus the large number of patients. Currently, only two doctors supported by two nurses are scheduled for every shift during weekends and public holidays. The numbers of patients are higher during weekends and public holidays as compared to weekdays, but the scheduled number of doctors and nurses are the same as weekdays. Therefore, this study presents a hybrid method to estimate the right number of doctors and nurses for improving the services of the Green Zone during weekends and public holidays. Fifty scenarios based on current and proposed schedules of doctors and nurses are simulated and analysed using the hybrid method of Discrete Event Simulation (DES) and Data Envelopment Analysis (DEA). Banker, Charnes and Cooper (BCC) input-oriented model and Super-Efficiency models of DEA were used to analyse the efficiency of the scenarios. The results show that the best schedule is a combination of four doctors supported by four nurses in every shift during weekends and public holidays for the Green Zone. The findings show that such schedule will not only help the department to achieve its KPI but also enable a more optimal utilization of the resources.

Original languageEnglish
Title of host publication2017 UKM FST Postgraduate Colloquium
Subtitle of host publicationProceedings of the University Kebangsaan Malaysia, Faculty of Science and Technology 2017 Postgraduate Colloquium
PublisherAmerican Institute of Physics Inc.
Volume1940
ISBN (Electronic)9780735416321
DOIs
Publication statusPublished - 4 Apr 2018
Event2017 UKM FST Postgraduate Colloquium - Selangor, Malaysia
Duration: 12 Jul 201713 Jul 2017

Other

Other2017 UKM FST Postgraduate Colloquium
CountryMalaysia
CitySelangor
Period12/7/1713/7/17

Fingerprint

resources
estimating
schedules
Malaysia
congestion
shift
emergencies
estimates
simulation

Keywords

  • BCC input-oriented model
  • Data Envelopment Analysis
  • Discrete Event Simulation
  • Emergency Department.
  • Super Efficiency model

ASJC Scopus subject areas

  • Physics and Astronomy(all)

Cite this

Yusoff, N. S. M., Liong, C. Y., Ismail, W. R., Noh, A. Y. M., & Noor, N. A. M. (2018). Estimating the right allocation of resources on weekends and public holidays in Green Zone using hybrid methods. In 2017 UKM FST Postgraduate Colloquium: Proceedings of the University Kebangsaan Malaysia, Faculty of Science and Technology 2017 Postgraduate Colloquium (Vol. 1940). [020123] American Institute of Physics Inc.. https://doi.org/10.1063/1.5028038

Estimating the right allocation of resources on weekends and public holidays in Green Zone using hybrid methods. / Yusoff, N. S.M.; Liong, Choong Yeun; Ismail, Wan Rosmanira; Noh, Abu Yazid Md; Noor, Nur Amalina Mohd.

2017 UKM FST Postgraduate Colloquium: Proceedings of the University Kebangsaan Malaysia, Faculty of Science and Technology 2017 Postgraduate Colloquium. Vol. 1940 American Institute of Physics Inc., 2018. 020123.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Yusoff, NSM, Liong, CY, Ismail, WR, Noh, AYM & Noor, NAM 2018, Estimating the right allocation of resources on weekends and public holidays in Green Zone using hybrid methods. in 2017 UKM FST Postgraduate Colloquium: Proceedings of the University Kebangsaan Malaysia, Faculty of Science and Technology 2017 Postgraduate Colloquium. vol. 1940, 020123, American Institute of Physics Inc., 2017 UKM FST Postgraduate Colloquium, Selangor, Malaysia, 12/7/17. https://doi.org/10.1063/1.5028038
Yusoff NSM, Liong CY, Ismail WR, Noh AYM, Noor NAM. Estimating the right allocation of resources on weekends and public holidays in Green Zone using hybrid methods. In 2017 UKM FST Postgraduate Colloquium: Proceedings of the University Kebangsaan Malaysia, Faculty of Science and Technology 2017 Postgraduate Colloquium. Vol. 1940. American Institute of Physics Inc. 2018. 020123 https://doi.org/10.1063/1.5028038
Yusoff, N. S.M. ; Liong, Choong Yeun ; Ismail, Wan Rosmanira ; Noh, Abu Yazid Md ; Noor, Nur Amalina Mohd. / Estimating the right allocation of resources on weekends and public holidays in Green Zone using hybrid methods. 2017 UKM FST Postgraduate Colloquium: Proceedings of the University Kebangsaan Malaysia, Faculty of Science and Technology 2017 Postgraduate Colloquium. Vol. 1940 American Institute of Physics Inc., 2018.
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