Establishing policy for the implementation of electronic document and records management system in public sector in Malaysia: The influencing factors

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2 Citations (Scopus)

Abstract

Electronic document and records management system (EDRMS) is designed to enable organizations to manage their documents and records throughout their life cycle. This would help organizations particularly businesses protect their information, the valuable assets, effectively and efficiently according to the best current practice. Currently, public agencies in Malaysia are managing their documents and records using digital document management system (DDMS) as an instance of EDRMS. However, organizations face difficulties in implementing the DDMS as the initiative was not guided by appropriate guideline or policy. Thus, resulting in high rate of users rejecting the implementation of DDMS. Furthermore, factors influencing the implementation of DDMS has not been known. Therefore, this paper seeks to identify the factors influencing the implementation of EDRMS and investigate the appropriateness of the identified factors to establish the implementation policy for the Malaysia public sector. The study adopts a qualitative approach by means of literature review and interview involving experts from Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and National Archive of Malaysia (NAM). 17 factors have been discovered and categorized into three dimensions namely human, organization and technology.

Original languageEnglish
Pages (from-to)10732-10736
Number of pages5
JournalAdvanced Science Letters
Volume23
Issue number11
DOIs
Publication statusPublished - 1 Nov 2017

Fingerprint

Records management
Forms and Records Control
Public Sector
Malaysia
public sector
Organizations
Electronics
electronics
management
Life Cycle Stages
Social Change
Practice Guidelines
Modernization
Guidelines
Interviews
Life cycle
Technology
planning unit
Policy
document

Keywords

  • Electronic document and records management system
  • Factors
  • Implementation
  • Public sector

ASJC Scopus subject areas

  • Computer Science(all)
  • Health(social science)
  • Mathematics(all)
  • Education
  • Environmental Science(all)
  • Engineering(all)
  • Energy(all)

Cite this

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