Ergonomics and work stress issues in banking sector

Zafir Khan Mohamed Makhbul, Syed Shah Alam Syed Shah Alam, Shaza Marina Azmi, Norliza Abu Talib

Research output: Contribution to journalArticle

8 Citations (Scopus)

Abstract

Work stress occurrences largely contribute to job dissatisfaction, burnout and retention ratios in many organizations. As in most literature review, poor ergonomic workstation environment is among the major contributor in stress outcomes such as somatic complaints and intention to leave. Thus, this study aims to examine the relationship between ergonomics workstation factors and the work stress outcomes in the Banking Supervision Department in the ABC Bank. Thirty-one (31) samples of the employees were derived from a population of sixty two (62) staffs in the Department by using proportionate stratified random sampling. Questionnaires were used for the data collections process. Findings from the study shows that the problems of body postures and health factors under the ergonomically designed workstation contributed to the work stress outcomes in the Department. These findings are supported by the multiple regression analysis where it depicts that both the body postures and health factors and component have significant relationship with the work stress outcomes in the Department. These findings however were inconsistent with the Pearson correlation analysis which showed that only the health factor has significant correlation with the work stress outcomes. In conclusion, the findings from this research are significant to the management and the organization as a whole to improve on ergonomic workstation factors on health and other ergonomic policies. Having a competent and healthy workforce will surely contribute to human capital development and the overall organization's success.

Original languageEnglish
Pages (from-to)1301-1309
Number of pages9
JournalAustralian Journal of Basic and Applied Sciences
Volume5
Issue number9
Publication statusPublished - Sep 2011

Fingerprint

Factors
Banking sector
Ergonomics
Work stress
Health
Intention to leave
Workforce
Multiple regression analysis
Staff
Literature review
Human capital development
Burnout
Banking supervision
Somatic complaints
Random sampling
Questionnaire
Data collection
Employees
Correlation analysis
Dissatisfaction

Keywords

  • Ergonomics workstation
  • Work stress
  • Workplace

ASJC Scopus subject areas

  • General

Cite this

Ergonomics and work stress issues in banking sector. / Mohamed Makhbul, Zafir Khan; Syed Shah Alam, Syed Shah Alam; Azmi, Shaza Marina; Talib, Norliza Abu.

In: Australian Journal of Basic and Applied Sciences, Vol. 5, No. 9, 09.2011, p. 1301-1309.

Research output: Contribution to journalArticle

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