Environmental management practices in the tourism industry in Malaysia

Yahaya Ibrahim, Zainudin Awang, Yusnita Yusof

Research output: Contribution to journalArticle

Abstract

Malaysia is among the popular countries known as a top tourist destination in Southeast Asia for its unique and diverse cultures, traditions, and history, as well as its natural beauty. As tourism is often in correlation with the environment through the daily operations and activities carried out, the increase in domestic and international tourism every year can have a harmful impact to the environment, especially if tourism development does not follow laws and regulations. Therefore, the concept of sustainability or sustainable tourism was introduced to reduce environmental pollution. In the hotel industry, environmental management practices can be defined as the implementation of suitable programs and activities by the management to reduce negative effects on the environment. Thus, this study was carried out to determine the relationship between environmental management practices and customer satisfaction in the Malaysian hotel industry. Using simple random sampling, this study involved 281 selected hotel guests. The results indicated that all the practices had a significant connection with customer satisfaction. It is hoped that the results of this study will give hotel owners ideas on how to apply green practices as a way to increase the level of satisfaction among their customers.

Original languageEnglish
Pages (from-to)5241-5252
Number of pages12
JournalMan in India
Volume96
Issue number12
Publication statusPublished - 2016
Externally publishedYes

Fingerprint

environmental management
Malaysia
Tourism
customer
industry
beauty
Southeast Asia
environmental pollution
tourist
sustainability
regulation
Law
Industry
Hotels
Environmental Management
history
management
Customer Satisfaction

ASJC Scopus subject areas

  • Cultural Studies
  • History

Cite this

Ibrahim, Y., Awang, Z., & Yusof, Y. (2016). Environmental management practices in the tourism industry in Malaysia. Man in India, 96(12), 5241-5252.

Environmental management practices in the tourism industry in Malaysia. / Ibrahim, Yahaya; Awang, Zainudin; Yusof, Yusnita.

In: Man in India, Vol. 96, No. 12, 2016, p. 5241-5252.

Research output: Contribution to journalArticle

Ibrahim, Y, Awang, Z & Yusof, Y 2016, 'Environmental management practices in the tourism industry in Malaysia', Man in India, vol. 96, no. 12, pp. 5241-5252.
Ibrahim Y, Awang Z, Yusof Y. Environmental management practices in the tourism industry in Malaysia. Man in India. 2016;96(12):5241-5252.
Ibrahim, Yahaya ; Awang, Zainudin ; Yusof, Yusnita. / Environmental management practices in the tourism industry in Malaysia. In: Man in India. 2016 ; Vol. 96, No. 12. pp. 5241-5252.
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