Embedding key user values for the adoption of unified communication and collaboration service

Emy Salfarina Alias, Muriati Mukhtar, Ruzzakiah Jenal

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

Unified Communications and Collaboration (UC&C) is the integration of various tools for communication exchange into one platform. The service could increase flexibility, interoperability, efficiency and productivity in managing business processes. Due to its benefits, organizations have implemented the UC&C services for better communication between employees. However, past research reveal that certain UC&C tools have not yet been fully utilized. In addition, as an evolving service, it is important to understand the circumstances that lead to the adoption of UC&C. For instance lack of user knowledge and skills could hamper the adoption of the services. Besides skills and knowledge, it is proposed that user values also play central roles in the adoption of UC&C. Thus, the purpose of this paper is to identify key user values via the lens of diffusion of innovation and service dominant logic and propose a conceptual model of how these values are embedded.

Original languageEnglish
Title of host publicationProceedings of the 2017 6th International Conference on Electrical Engineering and Informatics
Subtitle of host publicationSustainable Society Through Digital Innovation, ICEEI 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-4
Number of pages4
Volume2017-November
ISBN (Electronic)9781538604755
DOIs
Publication statusPublished - 9 Mar 2018
Event6th International Conference on Electrical Engineering and Informatics, ICEEI 2017 - Langkawi, Malaysia
Duration: 25 Nov 201727 Nov 2017

Other

Other6th International Conference on Electrical Engineering and Informatics, ICEEI 2017
CountryMalaysia
CityLangkawi
Period25/11/1727/11/17

Fingerprint

Diffusion of Innovation
Lenses
Communication
Research
Interoperability
Innovation
Productivity
Personnel
Conceptual Model
Business Process
Lens
Flexibility
Collaboration
Industry
Logic

Keywords

  • Service Dominant Logic
  • Service Science
  • Unified Communications and collaboration
  • User Value

ASJC Scopus subject areas

  • Artificial Intelligence
  • Control and Optimization
  • Computer Networks and Communications
  • Computer Vision and Pattern Recognition
  • Information Systems
  • Software
  • Electrical and Electronic Engineering
  • Health Informatics

Cite this

Alias, E. S., Mukhtar, M., & Jenal, R. (2018). Embedding key user values for the adoption of unified communication and collaboration service. In Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017 (Vol. 2017-November, pp. 1-4). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ICEEI.2017.8312412

Embedding key user values for the adoption of unified communication and collaboration service. / Alias, Emy Salfarina; Mukhtar, Muriati; Jenal, Ruzzakiah.

Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017. Vol. 2017-November Institute of Electrical and Electronics Engineers Inc., 2018. p. 1-4.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Alias, ES, Mukhtar, M & Jenal, R 2018, Embedding key user values for the adoption of unified communication and collaboration service. in Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017. vol. 2017-November, Institute of Electrical and Electronics Engineers Inc., pp. 1-4, 6th International Conference on Electrical Engineering and Informatics, ICEEI 2017, Langkawi, Malaysia, 25/11/17. https://doi.org/10.1109/ICEEI.2017.8312412
Alias ES, Mukhtar M, Jenal R. Embedding key user values for the adoption of unified communication and collaboration service. In Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017. Vol. 2017-November. Institute of Electrical and Electronics Engineers Inc. 2018. p. 1-4 https://doi.org/10.1109/ICEEI.2017.8312412
Alias, Emy Salfarina ; Mukhtar, Muriati ; Jenal, Ruzzakiah. / Embedding key user values for the adoption of unified communication and collaboration service. Proceedings of the 2017 6th International Conference on Electrical Engineering and Informatics: Sustainable Society Through Digital Innovation, ICEEI 2017. Vol. 2017-November Institute of Electrical and Electronics Engineers Inc., 2018. pp. 1-4
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