Electronic records management in the Malaysian public sector

The existence of policy

Research output: Contribution to journalArticle

17 Citations (Scopus)

Abstract

Purpose - The existence of policy serves as a guideline to facilitate actions and decisions to be taken. Electronic records management should be driven and guided by clear, comprehensive, understandable policy, to direct the organization and ascertain the effectiveness of functions implemented. The purpose of this paper is to find out whether government agencies in Malaysia do possess such a policy for electronic records management. In addition, the aim is to identify the responsible party for the policy besides investigating the sources referred to in developing the policy. Design/methodology/research - The survey employs a questionnaire to gather the data from 25 selected government departments in Klang Valley and Putrajaya, Malaysia. Findings - As anticipated, not all government departments possess electronic records management policy far from complete, clear, and easy to implement. Most surveyed samples are executing policy provided by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and National Archive of Malaysia (NAM) with some modifications to suit their needs. On the other hand, the number of organization carrying out electronic records management without any policy in place is alarming. Practical implications - Electronic records management is carried out in some organisations merely based on their instinct and initiatives, far from complying with international standards of best practice. Originality value - This paper provides evidence from an original study.

Original languageEnglish
Pages (from-to)231-244
Number of pages14
JournalRecords Management Journal
Volume19
Issue number3
DOIs
Publication statusPublished - 2 Oct 2009

Fingerprint

Records management
public sector
electronics
Malaysia
management
planning unit
organization
instinct
management planning
Modernization
government agency
best practice
modernization
Public sector
Planning
questionnaire
methodology
evidence
Values

Keywords

  • Government departments
  • International standards
  • Malaysia
  • Records management

ASJC Scopus subject areas

  • Library and Information Sciences
  • Management Information Systems

Cite this

@article{0abec6e3a64746d2931c52d27ca34d33,
title = "Electronic records management in the Malaysian public sector: The existence of policy",
abstract = "Purpose - The existence of policy serves as a guideline to facilitate actions and decisions to be taken. Electronic records management should be driven and guided by clear, comprehensive, understandable policy, to direct the organization and ascertain the effectiveness of functions implemented. The purpose of this paper is to find out whether government agencies in Malaysia do possess such a policy for electronic records management. In addition, the aim is to identify the responsible party for the policy besides investigating the sources referred to in developing the policy. Design/methodology/research - The survey employs a questionnaire to gather the data from 25 selected government departments in Klang Valley and Putrajaya, Malaysia. Findings - As anticipated, not all government departments possess electronic records management policy far from complete, clear, and easy to implement. Most surveyed samples are executing policy provided by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and National Archive of Malaysia (NAM) with some modifications to suit their needs. On the other hand, the number of organization carrying out electronic records management without any policy in place is alarming. Practical implications - Electronic records management is carried out in some organisations merely based on their instinct and initiatives, far from complying with international standards of best practice. Originality value - This paper provides evidence from an original study.",
keywords = "Government departments, International standards, Malaysia, Records management",
author = "Mokhtar, {Umi Asma`} and {Mohammad Yusof}, Zawiyah",
year = "2009",
month = "10",
day = "2",
doi = "10.1108/09565690910999201",
language = "English",
volume = "19",
pages = "231--244",
journal = "Records Management Journal",
issn = "0956-5698",
publisher = "Emerald Group Publishing Ltd.",
number = "3",

}

TY - JOUR

T1 - Electronic records management in the Malaysian public sector

T2 - The existence of policy

AU - Mokhtar, Umi Asma`

AU - Mohammad Yusof, Zawiyah

PY - 2009/10/2

Y1 - 2009/10/2

N2 - Purpose - The existence of policy serves as a guideline to facilitate actions and decisions to be taken. Electronic records management should be driven and guided by clear, comprehensive, understandable policy, to direct the organization and ascertain the effectiveness of functions implemented. The purpose of this paper is to find out whether government agencies in Malaysia do possess such a policy for electronic records management. In addition, the aim is to identify the responsible party for the policy besides investigating the sources referred to in developing the policy. Design/methodology/research - The survey employs a questionnaire to gather the data from 25 selected government departments in Klang Valley and Putrajaya, Malaysia. Findings - As anticipated, not all government departments possess electronic records management policy far from complete, clear, and easy to implement. Most surveyed samples are executing policy provided by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and National Archive of Malaysia (NAM) with some modifications to suit their needs. On the other hand, the number of organization carrying out electronic records management without any policy in place is alarming. Practical implications - Electronic records management is carried out in some organisations merely based on their instinct and initiatives, far from complying with international standards of best practice. Originality value - This paper provides evidence from an original study.

AB - Purpose - The existence of policy serves as a guideline to facilitate actions and decisions to be taken. Electronic records management should be driven and guided by clear, comprehensive, understandable policy, to direct the organization and ascertain the effectiveness of functions implemented. The purpose of this paper is to find out whether government agencies in Malaysia do possess such a policy for electronic records management. In addition, the aim is to identify the responsible party for the policy besides investigating the sources referred to in developing the policy. Design/methodology/research - The survey employs a questionnaire to gather the data from 25 selected government departments in Klang Valley and Putrajaya, Malaysia. Findings - As anticipated, not all government departments possess electronic records management policy far from complete, clear, and easy to implement. Most surveyed samples are executing policy provided by Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) and National Archive of Malaysia (NAM) with some modifications to suit their needs. On the other hand, the number of organization carrying out electronic records management without any policy in place is alarming. Practical implications - Electronic records management is carried out in some organisations merely based on their instinct and initiatives, far from complying with international standards of best practice. Originality value - This paper provides evidence from an original study.

KW - Government departments

KW - International standards

KW - Malaysia

KW - Records management

UR - http://www.scopus.com/inward/record.url?scp=72049126148&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=72049126148&partnerID=8YFLogxK

U2 - 10.1108/09565690910999201

DO - 10.1108/09565690910999201

M3 - Article

VL - 19

SP - 231

EP - 244

JO - Records Management Journal

JF - Records Management Journal

SN - 0956-5698

IS - 3

ER -