Efficient cost management through excellence quality management practices among local authorities in Malaysia

Khairul Anuar Mohd Ali, Abdul Aziz Jemain, Rushami Zien Yusoff, Zakaria Abas

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

This study examines the relationship between quality management practices and the efficiency in cost management in Local Authorities. Eighty organizations participated in this study, whereby the data are gathered through self-administered structured questionnaire. Employing regression analysis, the results revealed that both employee focus and ICT have positive association with the efficiency in cost management while process management has the inverse relationship. Thus, in order to achieve a superior level of efficiency in cost management, Local Authorities need to address these three components.

Original languageEnglish
Pages (from-to)99-108
Number of pages10
JournalTotal Quality Management and Business Excellence
Volume18
Issue number1-2
DOIs
Publication statusPublished - Jan 2007

Fingerprint

Quality management practices
Malaysia
Cost management
Local authorities
Excellence
Management process
Process management
Employees
Regression analysis
Questionnaire
Relationship quality

Keywords

  • Cost management
  • Efficiency
  • Local authorities
  • Quality management

ASJC Scopus subject areas

  • Business, Management and Accounting(all)

Cite this

Efficient cost management through excellence quality management practices among local authorities in Malaysia. / Mohd Ali, Khairul Anuar; Jemain, Abdul Aziz; Yusoff, Rushami Zien; Abas, Zakaria.

In: Total Quality Management and Business Excellence, Vol. 18, No. 1-2, 01.2007, p. 99-108.

Research output: Contribution to journalArticle

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