Effects of usage e-filing applications in public trust in the Indonesian government

Fredy Jingga, Wayan Suparta, Chul Ho Kang, Bahtiar Saleh Abbas, Agung Trisetyarso, Ford Lumban Gaol

Research output: Contribution to journalArticle

Abstract

As information and communication technology (ICT) rapidly developed, government are rearranging the way they work and iteract both internally and externallly. One of the communication ways between the government and citizen are the annual tax reporting services. e-Filing are the personal tax report application in Indonesia that provided by the Directorate General of Taxes under the Ministry of Finance, Republic of Indonesia. This system plays an important role in the government's efforts to reduce the queue in the reporting tax. This research aimed to find the correlations between trust and the usage of e-Filing application. Collected data are 61 respondents where 39 respondents experienced in using the e-Filing will be analyzed using the method of Partial Least Square – Structural Equation Model (PLS-SEM). The evaluation results of the measurement model found that the usage of the application is weakly unaffected by 26% of public trust in the government.

Original languageEnglish
Pages (from-to)527-536
Number of pages10
JournalInternational Journal of Mechanical Engineering and Technology
Volume10
Issue number2
Publication statusPublished - 1 Feb 2019
Externally publishedYes

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Taxation
Communication
Finance

Keywords

  • E-Filing
  • Government
  • PLS-SEM
  • Trust
  • Usage

ASJC Scopus subject areas

  • Mechanics of Materials
  • Mechanical Engineering
  • Industrial and Manufacturing Engineering

Cite this

Effects of usage e-filing applications in public trust in the Indonesian government. / Jingga, Fredy; Suparta, Wayan; Kang, Chul Ho; Abbas, Bahtiar Saleh; Trisetyarso, Agung; Gaol, Ford Lumban.

In: International Journal of Mechanical Engineering and Technology, Vol. 10, No. 2, 01.02.2019, p. 527-536.

Research output: Contribution to journalArticle

Jingga, Fredy ; Suparta, Wayan ; Kang, Chul Ho ; Abbas, Bahtiar Saleh ; Trisetyarso, Agung ; Gaol, Ford Lumban. / Effects of usage e-filing applications in public trust in the Indonesian government. In: International Journal of Mechanical Engineering and Technology. 2019 ; Vol. 10, No. 2. pp. 527-536.
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