Abstract
As information and communication technology (ICT) rapidly developed, government are rearranging the way they work and iteract both internally and externallly. One of the communication ways between the government and citizen are the annual tax reporting services. e-Filing are the personal tax report application in Indonesia that provided by the Directorate General of Taxes under the Ministry of Finance, Republic of Indonesia. This system plays an important role in the government's efforts to reduce the queue in the reporting tax. This research aimed to find the correlations between trust and the usage of e-Filing application. Collected data are 61 respondents where 39 respondents experienced in using the e-Filing will be analyzed using the method of Partial Least Square – Structural Equation Model (PLS-SEM). The evaluation results of the measurement model found that the usage of the application is weakly unaffected by 26% of public trust in the government.
| Original language | English |
|---|---|
| Pages (from-to) | 527-536 |
| Number of pages | 10 |
| Journal | International Journal of Mechanical Engineering and Technology |
| Volume | 10 |
| Issue number | 2 |
| Publication status | Published - 1 Feb 2019 |
| Externally published | Yes |
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Keywords
- E-Filing
- Government
- PLS-SEM
- Trust
- Usage
ASJC Scopus subject areas
- Mechanics of Materials
- Mechanical Engineering
- Industrial and Manufacturing Engineering
Cite this
Effects of usage e-filing applications in public trust in the Indonesian government. / Jingga, Fredy; Suparta, Wayan; Kang, Chul Ho; Abbas, Bahtiar Saleh; Trisetyarso, Agung; Gaol, Ford Lumban.
In: International Journal of Mechanical Engineering and Technology, Vol. 10, No. 2, 01.02.2019, p. 527-536.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Effects of usage e-filing applications in public trust in the Indonesian government
AU - Jingga, Fredy
AU - Suparta, Wayan
AU - Kang, Chul Ho
AU - Abbas, Bahtiar Saleh
AU - Trisetyarso, Agung
AU - Gaol, Ford Lumban
PY - 2019/2/1
Y1 - 2019/2/1
N2 - As information and communication technology (ICT) rapidly developed, government are rearranging the way they work and iteract both internally and externallly. One of the communication ways between the government and citizen are the annual tax reporting services. e-Filing are the personal tax report application in Indonesia that provided by the Directorate General of Taxes under the Ministry of Finance, Republic of Indonesia. This system plays an important role in the government's efforts to reduce the queue in the reporting tax. This research aimed to find the correlations between trust and the usage of e-Filing application. Collected data are 61 respondents where 39 respondents experienced in using the e-Filing will be analyzed using the method of Partial Least Square – Structural Equation Model (PLS-SEM). The evaluation results of the measurement model found that the usage of the application is weakly unaffected by 26% of public trust in the government.
AB - As information and communication technology (ICT) rapidly developed, government are rearranging the way they work and iteract both internally and externallly. One of the communication ways between the government and citizen are the annual tax reporting services. e-Filing are the personal tax report application in Indonesia that provided by the Directorate General of Taxes under the Ministry of Finance, Republic of Indonesia. This system plays an important role in the government's efforts to reduce the queue in the reporting tax. This research aimed to find the correlations between trust and the usage of e-Filing application. Collected data are 61 respondents where 39 respondents experienced in using the e-Filing will be analyzed using the method of Partial Least Square – Structural Equation Model (PLS-SEM). The evaluation results of the measurement model found that the usage of the application is weakly unaffected by 26% of public trust in the government.
KW - E-Filing
KW - Government
KW - PLS-SEM
KW - Trust
KW - Usage
UR - http://www.scopus.com/inward/record.url?scp=85063560561&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85063560561&partnerID=8YFLogxK
M3 - Article
VL - 10
SP - 527
EP - 536
JO - International Journal of Mechanical Engineering and Technology
JF - International Journal of Mechanical Engineering and Technology
SN - 0976-6340
IS - 2
ER -