Komunikasi berkesan dengan warga emas: Dari perspektif intervensi kerja sosial

Translated title of the contribution: Effective communication with senior citizens: A social work intervention perspective

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

Communication is important in maintaining a harmonious relationship among elderly living in institutions, hospitals and care homes. The elderly requires more attention to allow them to feel that they are valued by the community. This article allows social gerontology students to learn effective communication techniques when conducting social work intervention on individuals, groups and communities especially in handling case management among the elderly. This article focuses on interpersonal communication strategies to accelerate smooth handling process of senior citizen case management. Interpersonal communication skills is defined as the ability to listen, communicate verbally and non-verbally, as well as writing reports effectively. The main purpose of this article is to discuss interpersonal communication between caregivers and the elderly, guided by literature review on barriers of communication among caregivers, as well as formal and informal approaches to social work intervention. This study shows that communication barriers among the elderly are contributed to age, illness, disability and envorinmental factors. The intervention of social work practice has a positive effect in addressing interpersonal commmunication barriers among formal and informal caregivers with elderly who has multiple problems. The implication of this study suggests for more research on interpersonal communication in Malaysia to improve communication skills among formal and informal caregivers. This provides a strong influence in helping to improve wellbeings of the elderly in institutions, hospitals and communities.

Original languageMalay
Pages (from-to)21-37
Number of pages17
JournalJurnal Komunikasi: Malaysian Journal of Communication
Volume33
Issue number4
DOIs
Publication statusPublished - 1 Jan 2017

Fingerprint

social work
citizen
interpersonal communication
communication
Communication
caregiver
case management
communication skills
communication barrier
community
Geriatrics
gerontology
home care
Malaysia
illness
disability
Students
ability
Group
student

ASJC Scopus subject areas

  • Communication

Cite this

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title = "Komunikasi berkesan dengan warga emas: Dari perspektif intervensi kerja sosial",
abstract = "Communication is important in maintaining a harmonious relationship among elderly living in institutions, hospitals and care homes. The elderly requires more attention to allow them to feel that they are valued by the community. This article allows social gerontology students to learn effective communication techniques when conducting social work intervention on individuals, groups and communities especially in handling case management among the elderly. This article focuses on interpersonal communication strategies to accelerate smooth handling process of senior citizen case management. Interpersonal communication skills is defined as the ability to listen, communicate verbally and non-verbally, as well as writing reports effectively. The main purpose of this article is to discuss interpersonal communication between caregivers and the elderly, guided by literature review on barriers of communication among caregivers, as well as formal and informal approaches to social work intervention. This study shows that communication barriers among the elderly are contributed to age, illness, disability and envorinmental factors. The intervention of social work practice has a positive effect in addressing interpersonal commmunication barriers among formal and informal caregivers with elderly who has multiple problems. The implication of this study suggests for more research on interpersonal communication in Malaysia to improve communication skills among formal and informal caregivers. This provides a strong influence in helping to improve wellbeings of the elderly in institutions, hospitals and communities.",
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