Effect of trust on E-banking user's satisfaction: A review

Ma'en Mahmoud Ali Alsheyyab, Dalbir Singh Valbir Singh

Research output: Contribution to journalArticle

1 Citation (Scopus)

Abstract

The emergence of electronic banking (e-banking) provides excellent opportunity for efficient services and promotes competitiveness to meets consumer demands through the creation of improve banking transaction route that reduces overall banking costs. Resultant improved performance from the adoption of e-banking services has rapidly increased with the introduction of World Wide Web. However, lack of trust has constrained the adoption of e-banking services as users information are exposed unknown users. However, innovative changes in e-banking services have motivated most Jordanian banks to adopt e-banking in an attempt to enhance user's satisfaction although effort to achieve this objective has been influence by trust. The review process takes into consideration the resultant influences and the growing challenges in meeting user's satisfaction in e-banking ranging from changes associated with the recent technological innovative breakthrough in e-banking relationship through to trust and its determinants. This information is very important in overcoming problems with trust in that it provides an in-depth understanding of the importance of trust in e-banking transaction, the impact of innovative driven changes and the need for e-banking computer skill. Finding showed that trust is at the central pivot of an effective function e-banking system. Although e-banking transactions have improved over the years in Jordan, more effort is needed to alleviate influences associated with lack of trust in online transaction among Jordanian e-banking users.

Original languageEnglish
Pages (from-to)1397-1406
Number of pages10
JournalResearch Journal of Applied Sciences, Engineering and Technology
Volume5
Issue number4
Publication statusPublished - 2013

Fingerprint

Costs

Keywords

  • Banking interface
  • Computer skill
  • E-banking
  • Trust
  • User's satisfaction

ASJC Scopus subject areas

  • Engineering(all)
  • Computer Science(all)

Cite this

Effect of trust on E-banking user's satisfaction : A review. / Alsheyyab, Ma'en Mahmoud Ali; Valbir Singh, Dalbir Singh.

In: Research Journal of Applied Sciences, Engineering and Technology, Vol. 5, No. 4, 2013, p. 1397-1406.

Research output: Contribution to journalArticle

@article{b8e53118ad6b464582fcfe69a943ce1b,
title = "Effect of trust on E-banking user's satisfaction: A review",
abstract = "The emergence of electronic banking (e-banking) provides excellent opportunity for efficient services and promotes competitiveness to meets consumer demands through the creation of improve banking transaction route that reduces overall banking costs. Resultant improved performance from the adoption of e-banking services has rapidly increased with the introduction of World Wide Web. However, lack of trust has constrained the adoption of e-banking services as users information are exposed unknown users. However, innovative changes in e-banking services have motivated most Jordanian banks to adopt e-banking in an attempt to enhance user's satisfaction although effort to achieve this objective has been influence by trust. The review process takes into consideration the resultant influences and the growing challenges in meeting user's satisfaction in e-banking ranging from changes associated with the recent technological innovative breakthrough in e-banking relationship through to trust and its determinants. This information is very important in overcoming problems with trust in that it provides an in-depth understanding of the importance of trust in e-banking transaction, the impact of innovative driven changes and the need for e-banking computer skill. Finding showed that trust is at the central pivot of an effective function e-banking system. Although e-banking transactions have improved over the years in Jordan, more effort is needed to alleviate influences associated with lack of trust in online transaction among Jordanian e-banking users.",
keywords = "Banking interface, Computer skill, E-banking, Trust, User's satisfaction",
author = "Alsheyyab, {Ma'en Mahmoud Ali} and {Valbir Singh}, {Dalbir Singh}",
year = "2013",
language = "English",
volume = "5",
pages = "1397--1406",
journal = "Research Journal of Applied Sciences, Engineering and Technology",
issn = "2040-7459",
publisher = "Maxwell Scientific Publications",
number = "4",

}

TY - JOUR

T1 - Effect of trust on E-banking user's satisfaction

T2 - A review

AU - Alsheyyab, Ma'en Mahmoud Ali

AU - Valbir Singh, Dalbir Singh

PY - 2013

Y1 - 2013

N2 - The emergence of electronic banking (e-banking) provides excellent opportunity for efficient services and promotes competitiveness to meets consumer demands through the creation of improve banking transaction route that reduces overall banking costs. Resultant improved performance from the adoption of e-banking services has rapidly increased with the introduction of World Wide Web. However, lack of trust has constrained the adoption of e-banking services as users information are exposed unknown users. However, innovative changes in e-banking services have motivated most Jordanian banks to adopt e-banking in an attempt to enhance user's satisfaction although effort to achieve this objective has been influence by trust. The review process takes into consideration the resultant influences and the growing challenges in meeting user's satisfaction in e-banking ranging from changes associated with the recent technological innovative breakthrough in e-banking relationship through to trust and its determinants. This information is very important in overcoming problems with trust in that it provides an in-depth understanding of the importance of trust in e-banking transaction, the impact of innovative driven changes and the need for e-banking computer skill. Finding showed that trust is at the central pivot of an effective function e-banking system. Although e-banking transactions have improved over the years in Jordan, more effort is needed to alleviate influences associated with lack of trust in online transaction among Jordanian e-banking users.

AB - The emergence of electronic banking (e-banking) provides excellent opportunity for efficient services and promotes competitiveness to meets consumer demands through the creation of improve banking transaction route that reduces overall banking costs. Resultant improved performance from the adoption of e-banking services has rapidly increased with the introduction of World Wide Web. However, lack of trust has constrained the adoption of e-banking services as users information are exposed unknown users. However, innovative changes in e-banking services have motivated most Jordanian banks to adopt e-banking in an attempt to enhance user's satisfaction although effort to achieve this objective has been influence by trust. The review process takes into consideration the resultant influences and the growing challenges in meeting user's satisfaction in e-banking ranging from changes associated with the recent technological innovative breakthrough in e-banking relationship through to trust and its determinants. This information is very important in overcoming problems with trust in that it provides an in-depth understanding of the importance of trust in e-banking transaction, the impact of innovative driven changes and the need for e-banking computer skill. Finding showed that trust is at the central pivot of an effective function e-banking system. Although e-banking transactions have improved over the years in Jordan, more effort is needed to alleviate influences associated with lack of trust in online transaction among Jordanian e-banking users.

KW - Banking interface

KW - Computer skill

KW - E-banking

KW - Trust

KW - User's satisfaction

UR - http://www.scopus.com/inward/record.url?scp=84873560656&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84873560656&partnerID=8YFLogxK

M3 - Article

AN - SCOPUS:84873560656

VL - 5

SP - 1397

EP - 1406

JO - Research Journal of Applied Sciences, Engineering and Technology

JF - Research Journal of Applied Sciences, Engineering and Technology

SN - 2040-7459

IS - 4

ER -