Menentukan ciri-ciri kematangan digital dalam kalangan pengguna ICT di Malaysia

Translated title of the contribution: Determining digital maturity among ICT users in Malaysia

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

With the fast development in ICT, the need for digital maturity becomes increasingly important. Measuring ICT maturity has always been on the infrastructural, applications, and ICT Policy. Taking a different orientation, the present study views ICT maturity of the individual users vis a vis the ICT tools as a solid foundation for successful digital maturity in a digital economy. This paper aims at determining the level of digital maturity among ICT-Mobile Phone (smart phone and internet) users by looking at the intensity of usage of smart phone applications (apps) and functions and the level of indispensability of internet and its related characteristics and functions. A nationwide survey was conducted among 2124 respondents based on the population ratio of the main ethnic groups in Malaysia. Data were analysed using SPPS 20.0 and both descriptive and inferential analysis are applied to analyse the data. The results revealed that the smart phone functions, facilities, and apps which are mostly used include social media (Facebook/Twitter), instant messaging (WhatsApp/Viber/Skype), Wi-Fi, downloading apps from 'Play Store' or 'App Store' and camera. The findings also indicated that a fast internet service, availability of internet at anytime and anywhere and the access to internet content without limit are the most indispensable characteristics and functions of internet for the users. The results implied that the respondents are above average in digital maturity in terms of intensity of usage of ICT-Mobile Phone functions, facilities, and apps. Meanwhile, their ICT-Mobile Phone engagement seemsto be high in digital maturity for the indispensable characteristics and functions of internet. The findings of this study have implications on ICT system and apps providers on the needs of the users. This is crucial in order to achieve digital maturity which will prepare the grounds for digital inclusion in a digital economy.

Original languageUndefined/Unknown
Pages (from-to)23-35
Number of pages13
JournalJurnal Komunikasi: Malaysian Journal of Communication
Volume30
Issue number1
Publication statusPublished - 2014

Fingerprint

maturity
Malaysia
Internet
Mobile phones
Wi-Fi
economy
twitter
Application programs
facebook
social media
Cameras
Availability
ethnic group
inclusion

Keywords

  • Critical success factors
  • Digital economy
  • Digital maturity
  • ICT
  • Internet users

ASJC Scopus subject areas

  • Communication

Cite this

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title = "Menentukan ciri-ciri kematangan digital dalam kalangan pengguna ICT di Malaysia",
abstract = "With the fast development in ICT, the need for digital maturity becomes increasingly important. Measuring ICT maturity has always been on the infrastructural, applications, and ICT Policy. Taking a different orientation, the present study views ICT maturity of the individual users vis a vis the ICT tools as a solid foundation for successful digital maturity in a digital economy. This paper aims at determining the level of digital maturity among ICT-Mobile Phone (smart phone and internet) users by looking at the intensity of usage of smart phone applications (apps) and functions and the level of indispensability of internet and its related characteristics and functions. A nationwide survey was conducted among 2124 respondents based on the population ratio of the main ethnic groups in Malaysia. Data were analysed using SPPS 20.0 and both descriptive and inferential analysis are applied to analyse the data. The results revealed that the smart phone functions, facilities, and apps which are mostly used include social media (Facebook/Twitter), instant messaging (WhatsApp/Viber/Skype), Wi-Fi, downloading apps from 'Play Store' or 'App Store' and camera. The findings also indicated that a fast internet service, availability of internet at anytime and anywhere and the access to internet content without limit are the most indispensable characteristics and functions of internet for the users. The results implied that the respondents are above average in digital maturity in terms of intensity of usage of ICT-Mobile Phone functions, facilities, and apps. Meanwhile, their ICT-Mobile Phone engagement seemsto be high in digital maturity for the indispensable characteristics and functions of internet. The findings of this study have implications on ICT system and apps providers on the needs of the users. This is crucial in order to achieve digital maturity which will prepare the grounds for digital inclusion in a digital economy.",
keywords = "Critical success factors, Digital economy, Digital maturity, ICT, Internet users",
author = "Hazita Azman and Ali Salman and {Abd Razak}, Norizan and Supyan Hussin and Hasim, {Md. Sapar @ Mohd. Safar} and Hassan, {Musa Abu}",
year = "2014",
language = "Undefined/Unknown",
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pages = "23--35",
journal = "Jurnal Komunikasi: Malaysian Journal of Communication",
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T1 - Menentukan ciri-ciri kematangan digital dalam kalangan pengguna ICT di Malaysia

AU - Azman, Hazita

AU - Salman, Ali

AU - Abd Razak, Norizan

AU - Hussin, Supyan

AU - Hasim, Md. Sapar @ Mohd. Safar

AU - Hassan, Musa Abu

PY - 2014

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N2 - With the fast development in ICT, the need for digital maturity becomes increasingly important. Measuring ICT maturity has always been on the infrastructural, applications, and ICT Policy. Taking a different orientation, the present study views ICT maturity of the individual users vis a vis the ICT tools as a solid foundation for successful digital maturity in a digital economy. This paper aims at determining the level of digital maturity among ICT-Mobile Phone (smart phone and internet) users by looking at the intensity of usage of smart phone applications (apps) and functions and the level of indispensability of internet and its related characteristics and functions. A nationwide survey was conducted among 2124 respondents based on the population ratio of the main ethnic groups in Malaysia. Data were analysed using SPPS 20.0 and both descriptive and inferential analysis are applied to analyse the data. The results revealed that the smart phone functions, facilities, and apps which are mostly used include social media (Facebook/Twitter), instant messaging (WhatsApp/Viber/Skype), Wi-Fi, downloading apps from 'Play Store' or 'App Store' and camera. The findings also indicated that a fast internet service, availability of internet at anytime and anywhere and the access to internet content without limit are the most indispensable characteristics and functions of internet for the users. The results implied that the respondents are above average in digital maturity in terms of intensity of usage of ICT-Mobile Phone functions, facilities, and apps. Meanwhile, their ICT-Mobile Phone engagement seemsto be high in digital maturity for the indispensable characteristics and functions of internet. The findings of this study have implications on ICT system and apps providers on the needs of the users. This is crucial in order to achieve digital maturity which will prepare the grounds for digital inclusion in a digital economy.

AB - With the fast development in ICT, the need for digital maturity becomes increasingly important. Measuring ICT maturity has always been on the infrastructural, applications, and ICT Policy. Taking a different orientation, the present study views ICT maturity of the individual users vis a vis the ICT tools as a solid foundation for successful digital maturity in a digital economy. This paper aims at determining the level of digital maturity among ICT-Mobile Phone (smart phone and internet) users by looking at the intensity of usage of smart phone applications (apps) and functions and the level of indispensability of internet and its related characteristics and functions. A nationwide survey was conducted among 2124 respondents based on the population ratio of the main ethnic groups in Malaysia. Data were analysed using SPPS 20.0 and both descriptive and inferential analysis are applied to analyse the data. The results revealed that the smart phone functions, facilities, and apps which are mostly used include social media (Facebook/Twitter), instant messaging (WhatsApp/Viber/Skype), Wi-Fi, downloading apps from 'Play Store' or 'App Store' and camera. The findings also indicated that a fast internet service, availability of internet at anytime and anywhere and the access to internet content without limit are the most indispensable characteristics and functions of internet for the users. The results implied that the respondents are above average in digital maturity in terms of intensity of usage of ICT-Mobile Phone functions, facilities, and apps. Meanwhile, their ICT-Mobile Phone engagement seemsto be high in digital maturity for the indispensable characteristics and functions of internet. The findings of this study have implications on ICT system and apps providers on the needs of the users. This is crucial in order to achieve digital maturity which will prepare the grounds for digital inclusion in a digital economy.

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KW - Digital economy

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KW - ICT

KW - Internet users

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