Determining critical success factors for ICT readiness in a digital economy

A study from user perspective

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

Achieving high level of ICT readiness is being increasingly heralded as one of the critical success factors for achieving an inclusive digital economy. The focus for ICT readiness has been on the country or economy. This paper moves away from the traditional ICT readiness indicators and focuses on ICT readiness among individual users by gauging the level of ownership and usage of ICT tools or gadgets and the satisfaction derive from using ICT. A nationwide survey was conducted among 2124 respondents base on the population ratio of the main ethnic groups. Data is analysed using SPPS 20.0 and both descriptive and inferential analysis are carried out. From the results, about two-thirds of the respondents own a laptop computer, while more than two-thirds own a smart phone that can access internet and half own a desktop computer. Meanwhile more than two thirds of the respondents have an email and social media account. The intensity of usage of internet is somehow average among the respondents with information search, email, social communication, entertainment and work related usage as the main usage. The respondents are satisfied using ICT, especially the sophistication of technological gadgets and software, design of ICT tools, quality of digital content on the Internet and speed of the Internet. The results imply that there is an above average level of ICT readiness across the population. More needs to be done by way of awareness campaign and policies aim at increasing the level of ICT readiness among users to facilitate the digital economy.

Original languageEnglish
Pages (from-to)1367-1369
Number of pages3
JournalAdvanced Science Letters
Volume21
Issue number5
DOIs
Publication statusPublished - 1 May 2015

Fingerprint

Critical Success Factors
Internet
economy
Electronic mail
Electronic Mail
Laptop computers
Gaging
Social Media
Software Design
ethnic group
Software design
social media
entertainment
Personal computers
ownership
Ownership
campaign
communication
software
Ethnic Groups

Keywords

  • Critical success factors
  • Digital economy
  • ICT readiness
  • Internet

ASJC Scopus subject areas

  • Engineering(all)
  • Environmental Science(all)
  • Computer Science(all)
  • Energy(all)
  • Mathematics(all)
  • Health(social science)
  • Education

Cite this

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abstract = "Achieving high level of ICT readiness is being increasingly heralded as one of the critical success factors for achieving an inclusive digital economy. The focus for ICT readiness has been on the country or economy. This paper moves away from the traditional ICT readiness indicators and focuses on ICT readiness among individual users by gauging the level of ownership and usage of ICT tools or gadgets and the satisfaction derive from using ICT. A nationwide survey was conducted among 2124 respondents base on the population ratio of the main ethnic groups. Data is analysed using SPPS 20.0 and both descriptive and inferential analysis are carried out. From the results, about two-thirds of the respondents own a laptop computer, while more than two-thirds own a smart phone that can access internet and half own a desktop computer. Meanwhile more than two thirds of the respondents have an email and social media account. The intensity of usage of internet is somehow average among the respondents with information search, email, social communication, entertainment and work related usage as the main usage. The respondents are satisfied using ICT, especially the sophistication of technological gadgets and software, design of ICT tools, quality of digital content on the Internet and speed of the Internet. The results imply that there is an above average level of ICT readiness across the population. More needs to be done by way of awareness campaign and policies aim at increasing the level of ICT readiness among users to facilitate the digital economy.",
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