Co-creation values in knowledge management

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)

Abstract

This research is conducted to establish a guideline for system developers in designing and developing the electronic government systems that embed values that is appreciated by the users. The work is established by obtaining inputs from help desks and users' feedback relating to problems occurred. The details procured will be used to generate mutual values between the users and the developers of the electronic government systems. The values identified will then be used to aid in the designing of the KM framework for the help desk. Based on the framework, a knowledge management system will be established in order to gather the information and as a reference mode to disseminate the values. The co-created values embedded in the electronic government will ensure the systems are being used by the targeted users and undertake the issues of underutilized system.

Original languageEnglish
Title of host publicationProceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10
Pages1494-1498
Number of pages5
Volume3
DOIs
Publication statusPublished - 2010
Event2010 International Symposium on Information Technology, ITSim'10 - Kuala Lumpur
Duration: 15 Jun 201017 Jun 2010

Other

Other2010 International Symposium on Information Technology, ITSim'10
CityKuala Lumpur
Period15/6/1017/6/10

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Keywords

  • Co-creation value
  • Electronic government
  • Help desk
  • Knowledge management

ASJC Scopus subject areas

  • Computer Networks and Communications
  • Information Systems

Cite this

Awang, E. A., Zakaria, M. S., Yahya, Y., & Mukhtar, M. (2010). Co-creation values in knowledge management. In Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10 (Vol. 3, pp. 1494-1498). [5561482] https://doi.org/10.1109/ITSIM.2010.5561482

Co-creation values in knowledge management. / Awang, Elliyani Atan; Zakaria, Mohamad Shanudin; Yahya, Yazrina; Mukhtar, Muriati.

Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10. Vol. 3 2010. p. 1494-1498 5561482.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Awang, EA, Zakaria, MS, Yahya, Y & Mukhtar, M 2010, Co-creation values in knowledge management. in Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10. vol. 3, 5561482, pp. 1494-1498, 2010 International Symposium on Information Technology, ITSim'10, Kuala Lumpur, 15/6/10. https://doi.org/10.1109/ITSIM.2010.5561482
Awang EA, Zakaria MS, Yahya Y, Mukhtar M. Co-creation values in knowledge management. In Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10. Vol. 3. 2010. p. 1494-1498. 5561482 https://doi.org/10.1109/ITSIM.2010.5561482
Awang, Elliyani Atan ; Zakaria, Mohamad Shanudin ; Yahya, Yazrina ; Mukhtar, Muriati. / Co-creation values in knowledge management. Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10. Vol. 3 2010. pp. 1494-1498
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